IBM Self-Service Kiosks Provide Passengers the Ultimate Travel Experience at Korea's Incheon International Airport

Travellers win with online information and travel bookings using IBM kiosk solutions

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Incheon, Korea, Wednesday 1 - 14 Feb 2001: .IBM today unveiled the latest and largest airport installation of IBM self-service kiosks in Asia Pacific at Korea's new Incheon International Airport (IIA) passenger terminal.

IBM has installed 52 Internet-enabled self-service kiosks to provide travellers with a comprehensive variety of real-time information and services via touch-screen technology. IBM delivered design, content, application development and installation of the kiosks as part of IIA's plan to become an Internet-enabled, e-business terminal.

"We believe that the IBM self-service kiosk solution at IIA is one of the best quality kiosk installations for airports in the world," said Dr. Sang-Ho Lee, executive director of the Airport Development Division, Incheon International Airport Korea. "IBM's proven experience and leadership in the area of kiosk solutions and Internet-enabled travel made it an obvious choice to deliver the vast array of services we required for our kiosk solution."

"IBM is pleased to be able to provide best-of-breed, self-service kiosk technology for IIA, Asia Pacific's newest airport", said Heui-Soo Park, Integrated Technology Services Executive, IBM Global Services Korea, "IBM's experience in service delivery and customised kiosk solutions allowed for on-time delivery of a comprehensive suite of kiosk information services and solutions for IIA's passengers and airport users."

The IIA kiosk system provides the following services:
- Airport location information: major facilities of main passenger terminal and transportation centre in IIA (i.e. public telephones, boarding gates, information desks, shops, restaurants, public conveniences, etc.).
- Travel procedure information: immigration, quarantine and customs.
- Airline location information: including check-in counters, lounges, etc.
- Internet reservations: for hotels and airlines (international and domestic flights).
- Flight schedules: search service (by date, by country & city, by time-zone) with flight schedules one week in advance.
- Tourist information: on countries, cities and airports as well as on popular resorts, restaurants, duty-free shops, department stores and travel agencies.
- Emergency: telephone numbers and automatic connection service.
- Ground transportation links information: including car park facilities, buses, taxis, road maps and highway information and the national subway map.
- Currency rates: real-time search on country currencies and local exchange rates as well as major currencies' calculation service.
- National weather information and monthly average degree service of worldwide major cities (Centigrade and Fahrenheit).
- Calendar of major Korean events: including sports events, concerts, movies and cultural activities.
- International information: including world time zones, continental maps and country maps.

The IIA kiosk system has been successfully installed in the main passenger terminal & transportation centre. In addition to Korean, information on the kiosks also is available in English, Chinese and Japanese.

In addition, the kiosks have been designed for e-commerce capability, with a credit/debit card reader, a receipt printer and card data transaction module to allow for e-commerce transactions and functions to be added at a later stage.

Teams from IBM Korea and IBM Canada were responsible for the overall implementation of the solution, which is remotely managed using IBM Kiosk ManagerTM on IBM Netfinity 5500M20 servers.

The IIA self-service kiosk solution has been delivered in time for the airport's official opening at the end of March, 2001.

About Incheon International Airport
Incheon International Airport has been designed as a hub airport of Northeast Asia. It has been under construction since November 1992 on a tidal land between two islands off Korea's West Coast. It has a capacity of handling 27 million passengers and 1.7 million tons of cargo.

About IBM Travel and Transportation
IBM's Global Travel and Transportation industry solutions group provides a broad range of products, services and integrated solutions to all segments of travel and transportation, including airlines, travel-related services (hotels, car rental, gaming, travel agents, tour operators and cruise lines), rail and freight logistics. For more information visit

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