IBM Introduces WebSphere Voice Server for Dialogic Platform to Drive New Voice Applications

IBM and Dialogic, an Intel Company, Integrate Technologies to Create First Voice Portal in Mainland China

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CT EXPO, LOS ANGELES - 06 Mar 2001: IBM today announced it is integrating its WebSphere Voice Server, which includes ViaVoice Technology, with the popular Dialogic® voice portal reference system. The move eases the creation of applications in VoiceXML and Java™ for Dialogic's existing and future customers. IBM and Dialogic also announced the implementation of a voice portal platform for TOM Voice, the first in Mainland China.

Many of the 1,000 companies with interactive voice response (IVR) systems based on Dialogic platforms can now speech-enable and seamlessly integrate their Web and telephony environments using WebSphere Voice Server, enabling them to provide enhanced customer service. Dialogic provides on-board continuous speech processing (CSP) which optimizes the application of IBM's technology, allowing callers to speak before prompts are finished, thereby creating a more natural and useable interface.

IBM WebSphere Voice Server provides developers with an easy-to-use, flexible interface based on industry standards to create applications that can enable voice access to information around the clock. WebSphere is Internet infrastructure software, or middleware, that enables businesses to develop, host, run and integrate e-business applications.

According to David Bradshaw, vice president, consulting, North America, Ovum, "IBM's delivery of WebSphere Voice Server for the Dialogic platform opens up a wide swathe of the 'traditional' IVR market to the voice portals. The IVR market in 2004 will be worth $4 billion in North America alone and $11.6 billion worldwide. The voice portal market is potentially as large."

TOM Voice, from TOM.COM, integrates IBM's leading voice solution with Dialogic's voice portal reference system to provide a Beijing-focused voice portal platform. The combined offering provides the hardware and software needed to navigate the Internet from virtually any type of voice-enabled device using natural speech. The portal builds on the commitment of IBM and Dialogic to driving open standards in converged communications worldwide.

"With TOM Voice, users now have alternative access to Internet-information," said Sing Wang, CEO and Executive Director of TOM.COM. "We chose a joint solution from IBM and Dialogic because IBM has a strong edge in voice technology and Dialogic is a leading supplier of high quality hardware and software for computerized voice access. This voice portal platform enabled us to deploy a speech system with high accuracy which our users enjoy using and which we can easily scale as its popularity grows."

Nigel Beck, director of marketing, voice middleware, IBM Voice Systems, said, "We first introduced WebSphere Voice Server for our own DirectTalk platform as well as for Voice over IP (VoIP). This integration with Dialogic technology is the next step in making it easier for developers working on different telephony platforms to create voice applications using industry-standard technologies, such as VoiceXML and Java. IBM plans to continue to deliver WebSphere Voice Server on other platforms so that enterprises won't need to re-build their existing Web infrastructure and applications."

"Nine out of the top 10 voice portals use Dialogic technologies," added Tim Moynihan, director of Product Marketing, Dialogic. "The Dialogic voice portal reference systems is the first standardized, single-source platform for speech-enabled application development, combining the power, reliability and high-volume capabilities of Intel® architecture with the latest CSP technology on Dialogic voice processing hardware products."

Pricing and Availability
Companies can order IBM WebSphere Voice Server for the Dialogic platform beginning in June, starting at $15,000/processor.

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Information Management, Lotus, Tivoli, Rational, WebSphere, Open standards, open source