Siebel Systems and IBM Deliver Industry-leading e-Business Solutions for Small to Medium-sized Businesses

Availability of Siebel eBusiness Applications Across IBM eServer Line Allows Businesses of all Sizes to Build and Manage Long-term Customer Relationships

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SAN MATEO, Calif. & ARMONK, N.Y - 20 Aug 2001: Siebel Systems, Inc. (Nasdaq: SEBL), the world's leading provider of eBusiness applications software, and IBM today announced worldwide availability of Siebel eBusiness Applications for IBM eServer iSeries, the industry's premier integrated server for small to medium-sized enterprises. Siebel eBusiness Applications can now be rapidly deployed on the IBM eServer iSeries platform and easily integrated with back office and legacy software packages, which accelerates return on investment while increasing customer satisfaction.

More than 200,000 companies use IBM eServer iSeries to run mission-critical applications, including integrated eBusiness solutions that enhance communication and collaboration between organizations and their customers, partners, and suppliers. Siebel Systems' support for eServer iSeries marks a new milestone in the joint product development and integration work between IBM and Siebel Systems. This global partnership has created customer-focused eBusiness solutions for leading organizations worldwide.

With today's announcement, Siebel eBusiness Applications are available across the entire IBM eServer product line, allowing companies of all sizes to leverage a single source of customer information to enhance sales, marketing, and customer service across multiple channels, including the Internet, call centers, field, resellers, and retail and dealer networks.

"The combination of IBM eServer and Siebel eBusiness Applications brings the benefits of customer-focused e-business to organizations around the globe," said Buell Duncan, General Manager of IBM Midmarket Servers. "Now, these small and medium-sized businesses can take advantage of the unrivaled integration of IBM eServer iSeries to easily and affordably deploy Siebel eBusiness Applications--allowing them to dramatically improve customer relationships, increase retention, improve employee productivity and, ultimately, increase revenues."

MARKEM Corporation, a leading provider of marking, coding, and identification systems, is deploying Siebel eBusiness Applications on IBM eServer iSeries systems. "Siebel eBusiness Applications enable MARKEM to respond quickly to multichannel sales and service interactions, enhance customer satisfaction, and create long-term loyalty. By implementing the powerful combination of Siebel eBusiness Applications on IBM eServer iSeries, MARKEM is well positioned to increase customer satisfaction and maximize sales revenues through improved customer understanding,"` said Tom Newcombe, IT Director at MARKEM.

"In addition to industry-leading integration, scalability, and reliability, IBM eServer iSeries offers Siebel customers simplified deployment and reduced management costs," said Carlos Chou, Vice President, IBM Alliance, Siebel Systems, Inc. "With today's announcement, we extend our successful global alliance with IBM as the premier eBusiness solution provider for small and medium-sized businesses around the world so they may become truly customer-centric operations."

Siebel eBusiness Applications are currently available on OS/400 Version 4 Release 5. A release on OS/400 Version 5 Release 1 is expected to be available within the next 60 days.

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