Completes Global Sales Deployment Of Siebel eBusiness Applications

More Than 4,500 Seats At IBM Call Centers Now Online With Plans To Upgrade To Siebel 7

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CHICAGO, IL - 01 Oct 2001: Today at Siebel Worldwide User Week, IBM announced that it has completed the rollout of Siebel eBusiness Applications to 26 customer centers around the world. When fully deployed, in all IBM lines of business, the system will allow hundreds of thousands of IBM employees, Business Partners, and customers to share crucial information.

At the same time IBM announced support for and plans to upgrade to Siebel 7.

To find the right solution, IBM evaluated the leading Customer Relationship Management companies along with a list of more than 1,100 business capabilities and 400 architectural criteria. Siebel eBusiness Applications were selected based on their out-of-the box functionality and inherent flexibility. This allowed the project team to adopt an open standards-based, reusable architecture and an integrated methodology that is based on IBM's middleware, including DB2 Universal Database, WebSphere e-business infrastructure software, and MQSeries messaging software. Using these open solutions IBM has already migrated more than 72 million records from its enterprise databases into Siebel eBusiness Applications and IBM DB2, running on IBM eServer pSeries with Enterprise Storage Server, code-named Shark. This scalable configuration provides large bandwidth to support high transaction volumes and capacity on demand.

"We were looking for something that would be easily adaptable to our business without a lot of modification. When you bring a new application to a company this size, you don't want to spend a lot of time customizing the software. Siebel eBusiness Applications give us the flexibility and the rich functionality we need right out-of-the-box," said Kathy Butler, vice president, IBM Global Sales Operations and Customer Collaboration.

IBM Global Services, the world's largest technology consulting firm, and a Siebel Global Alliance partner, with the largest number of certified Siebel consultants, is leading the systems integration work. As a result of this work IBM has developed advanced tools and methodologies to help customers accelerate their CRM deployments.

Once fully installed, IBM sales and support representatives, no matter where in the world they are located, will all be able to access a standardized user-interface providing access to common information.

Currently, IBM call centers are being linked with business partners, so that sales leads can be easily exchanged. Next, the system will be extended to the IBM field sales force. This will allow sales personnel and IBM Global Services consultants to review a customer's complete account history and determine potential product and services requirements before making a sales call.

IBM is planning to upgrade to Siebel 7 in mid 2002.

"This is the largest and most comprehensive multichannel eBusiness implementation in the world to date. As IBM moves forward with implementing the Siebel eBusiness Applications suite across its sales, service, marketing, call center and business partner communities, IBM is successfully executing on its original vision of transforming itself into a true multichannel eBusiness," said Steve Mankoff, senior vice president, technical services, Siebel Systems, Inc.

IBM Announces Support for Siebel 7 Across All Major Hardware and Software Solutions
Siebel Systems and IBM development and services teams worked together closely to ensure tight integration between Siebel 7 and IBM software and hardware including data management, middleware, eServer, and storage solutions. Together, the IBM and Siebel Systems technologies and services provide organizations with complete eBusiness solutions that increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention.

As part of this ongoing support IBM and Siebel Systems have established a Partner Integration Center, jointly staffed by IBM and Siebel Systems, at IBM's Toronto Lab where DB2 Universal Database is developed. IBM and Siebel Systems have also invested in Global Integration Solution Centers to demonstrate IBM WebSphere and Siebel eBusiness Applications integration and interoperability, providing customers with the capability to view, test, and demonstrate interoperability for specific industry-based solutions using Siebel eBusiness Applications and IBM WebSphere.

"Siebel Systems and IBM are expanding their Global Strategic Alliance by providing best-of-breed interoperability between DB2, WebSphere, MQSeries, eServer and Siebel eBusiness Applications to give our customers market-leading functionality and complete end-to-end eBusiness solutions, said Bernard Pech, chief technology officer, Siebel Systems, Inc.

IBM has built several features in DB2 Version 7.2 that take full advantage of the new capabilities of Siebel 7. The result is that customers choosing Siebel eBusiness applications on DB2 have a well-integrated, well-tested and rock-solid solution. DB2 is the primary database used in the development for Siebel 7, and Siebel Systems has chosen to run its own business on DB2.

"The combination of DB2 and Siebel applications brings customers the scalability, reliability and cross-platform support that companies require in today's e-business environments," said Janet Perna, general manager, IBM Data Management Solutions.

In addition IBM and Siebel Systems are announcing that Siebel Handheld 7 for PalmOS, a new Siebel Systems offering, is built on DB2 Everyplace, IBM's relational database for mobile and embedded devices. DB2 Everyplace will be the basis for Siebel Handheld.

"The combination of Siebel 7 for DB2 and the IBM eServer platforms provide our customers with the industry's most scalable eBusiness solutions," said David Schmaier, executive vice president, Siebel Systems. "IBM's cooperation and technology assistance during development and testing was instrumental for Siebel 7 to once again raise the industry standards for functionality, performance and customer satisfaction.

Siebel 7 also tightly integrates with the IBM WebSphere e-business infrastructure software, including VisualAge development tools, MQSeries messaging software, and the WebSphere Application Server.

IBM WebSphere combined with Siebel 7 provides a highly flexible infrastructure to support interoperability between a customer's front office, back office and legacy systems, and extends the Siebel eBusiness Applications to the J2EE world.

Siebel eBusiness Applications are available for the entire line of IBM eServer systems. Siebel Systems and IBM operate an International Competency Center in San Mateo, California where the two companies work together and with customers to ensure that their joint solutions lead the industry in performance, reliability, ease of use, scalability and security. IBM and Siebel Systems have also collaborated to perform numerous customer and product benchmarks at IBM's hardware and software facilities around the globe. In fact, Siebel Systems has chosen IBM eServer to run its own critical business functions, including internal deployment of Siebel eBusiness Applications to more than 8,000 Siebel Systems employees.

IBM Tops Siebel Awards
IBM today received top honors in Siebel Systems annual Partner Award of Excellence program winning the software awards for North America and Europe as well as the hardware awards for both North America and Europe. The Siebel Partner Award of Excellence is an honor bestowed upon Alliance Partners who deliver 100% customer satisfaction, demonstrate significant commitment to growing the eBusiness applications market, display strong organizational cooperation, and align closely with Siebel Systems' strategic goals. Winners are selected using measurable performance criteria, customer satisfaction survey responses, and Siebel Systems executive rankings.

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IBM news releases and fact sheets are available at The IBM eServer brand consists of the established IBM e-business logo with the following descriptive term "server" following it. The IBM e-business logo , pSeries and Enterprise Storage Server are trademarks of IBM Corporation. The following are either trademarks or registered of International Business Machines Corporation in the United States or other countries or both: IBM, the IBM e-business logo. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All others are trademarks or registered trademarks of their respective companies.

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