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Topic: IBM Commerce [remove], [remove all]

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  • IBM Study - 70% of retailers don't allow customers to choose a form of loyalty reward. IBM Study - 70% of retailers don't allow customers to choose a form of loyalty reward.

    Date added: 2017-05-03


    Retailers are struggling to deliver a personalized & differentiated customer experience both in store & online. Brands can provide access to customer data across all touchpoints using cloud technology and leverage cognitive capabilities to generate insights and provide in-context shopping experiences tuned to customers’ life stages and lifestyles to better influence the paths to purchase. (Credit: Getty Images)

     

     



  • Harry & David® Embarks on Cognitive Journey with IBM Watson Customer Engagement Harry & David® Embarks on Cognitive Journey with IBM Watson Customer Engagement

    Date added: 2017-03-20


    Last year Harry & David’s parent company 1-800-FLOWERS.COM, introduced the world to "GWYN" (Gifts When You Need), an IBM Watson-powered gift concierge that helps customers sift through more than 7,000 products to find the perfect gift. Given the success of GWYN 80% of customers asked had a positive experience and wanted to use it again the company is expanding GWYN’s capabilities to Harry & David. (Credit: Harry & David)

     

     



  • Fashion Retailer Charlotte Russe Processes Record Online Sales with IBM Cloud and Watson Customer Engagement Fashion Retailer Charlotte Russe Processes Record Online Sales with IBM Cloud and Watson Customer Engagement

    Date added: 2017-03-20


    U.S. women's clothing retailer, Charlotte Russe is using Watson Customer Engagement solutions on IBM Cloud to help them fulfill record numbers of customer orders, improve profitability and maintain high-levels of customer satisfaction. (Credit: Charlotte Russe)

     

     



  • Performance Bicycle Extends Journey with IBM Cloud and Watson Customer Engagement Solutions Performance Bicycle Extends Journey with IBM Cloud and Watson Customer Engagement Solutions

    Date added: 2017-03-20


    Performance Bicycle is using IBM Watson Customer Engagement solutions running on the IBM Cloud to create personalized customer experiences that extend from online to each of its more than 100 brick-and-mortars stores. (Source: Performance Bicycle)

     

     



  • Titan Uses IBM Watson Customer Engagement Titan Uses IBM Watson Customer Engagement

    Date added: 2017-03-20


    Titan Company Limited is using IBM Watson Customer Engagement solutions to increase online presence and continue to inspire and excite its current 11 million customers to drive more frequent sales from each, while also attracting new customers to Titan's unique line of products. (Source: Titan Company Limited)

     

     


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