Paul Papas

Global Leader, IBM Digital Strategy & iX

Full biography

Paul is the Global Leader for IBM Digital Strategy & iX, a global professional services organization that helps our clients reinvent their business by design.

Paul leads a global team of “Renegades and Realists” who blend strategy, technology and creativity to tackle every client challenge. Strategists. Industry Experts. Researchers. Designers. Developers. Engineers. Artists. Facilitators. They imagine the businesses that will shape tomorrow’s world and help our clients build them.

His team provides next generation strategy and advisory consulting services helping CEOs and other C-suite executives leverage disruptive digital technologies to reinvent their businesses, by design. They also provide world-class design, creative, consulting and technology services that help our clients imagine and realize deeper customer relationships through new experiences, technologies and communications.

Paul is an inspirational and dynamic leader who has grown every business he has led.  In 2013, CRM Magazine ranked him among the world’s top 5 CRM Influential Leaders and named him the “King of Commerce”.  In 2014, he was named one of the world’s “Top 25 Consultants” by Consulting Magazine. Paul is a frequent public speaker and blogger on the increasing convergence of the physical and digital worlds, customer experience, and digital transformation.

Before joining IBM in 2002, Paul was a Partner at PriceWaterhouseCoopers and has held multiple leadership roles throughout his 28 years in the industry. He lives in New York City.

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