IBM's Smart Business Desktop Cloud at Westpac wins Citrix Innovation Award

Hosted virtual desktop environment at Westpac wins Innovation Award

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Sydney, Australia - 16 Jan 2014: This week at the Citrix Summit™, IBM was announced as the winner of the company’s first annual Citrix® Innovation Award for Partners in the Enterprise Solutions category, designed to honor organisations that are driving innovation and delivering business value for their customers. IBM has designed and implemented its Smart Business Desktop Cloud, a hosted virtual desktop environment using Citrix technology.

IBM was selected for its work with Westpac Bank Group. The project involved replacing old local servers and PC’s with a centralised infrastructure delivering desktops accessed by thin clients reducing IT costs and management. This hosted virtual desktop solution, IBM Smart Business Desktop Cloud, which utilises Citrix XenDesktop® and Citrix XenServer® has transformed the company’s delivery of retail banking services by removing inhibitors to employee mobility enabling employees to interact with their Customers in a more efficient and personal way.

Gary Sim, General Manager, Service Delivery Infrastructure in Technology at Westpac said: “By integrating Citrix technologies and IBM’s expertise we have improved stability of our virtual desktop environment.  It gives us the ability to increase the number of virtual desktops we need at any time allowing us to focus on the outcomes we need, without having to worry about the finer technical details."

“Building partner engagement, expanding customer relationships and growing multi-product customers are goals that are key to the long term success of Citrix,” said Tom Flink, vice president of Channels and Market Development Sales, Citrix. “IBM is delivering real business value to customers including Westpac Group and we are very proud to recognise them for that work. We look forward to continuing our solid working relationship now and into the future.”

"The solution has fundamentally changed the way we deliver desktop services to Westpac," said Kathy Cakarnis, Senior Project Executive, IBM Westpac Integrated Account.  "Our  private cloud based solution has met Westpac's requirement for flexible and security-rich desktop virtualization and our collaboration with Citrix has been key  to this success."

The Citrix Innovation Award for Partners Program seeks to inspire Citrix partners, prospects and their customers to think differently about IT: as a key strategic component to enable business and organizational success, grow market share or compete beyond the industry norm.

The other finalist honored this year in the Enterprise Solutions category was Atos, a Paris-based global systems integrator that has worked with Nokia Solutions and Networks to design and implement an Employee Mobility Portal that enables their 60,000 users to work in a highly secured mobile IT infrastructure.

Related Links Videos of Citrix Innovation Award Winner and Finalists

About IBM Cloud Computing

IBM has helped thousands of clients adopt cloud models and manages millions of cloud based transactions every day.

IBM assists clients in areas as diverse as banking, communications, healthcare and government to build their own clouds or securely tap into IBM cloud-based business and infrastructure services. IBM is unique in bringing together key cloud technologies, deep process knowledge, a broad portfolio of cloud solutions, and a network of global delivery centers. For more information about cloud offerings from IBM, visit Follow us on Twitter at and on our blog at

About Westpac

Westpac Banking Corporation (Westpac) was founded in 1817 and was the first bank established in Australia. Westpac Group has branches and controlled entities throughout Australia, New Zealand and the near Pacific region and maintains offices in key financial centres around the world including London, New York, Hong Kong and Singapore.  Learn more at

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