IBM offers software maintenance for IBM Software Development Kit (SDK) for Multicore Acceleration. Software maintenance entitles you to IBM’s award-winning Remote Software Technical Support.
IBM’s Remote Software Technical Support organization is a global network of centers with expertise across our broad product portfolio. The organization is made up of teams of individuals that work together to provide you with the responsive software support that you require. Our worldwide centers are structured to provide you with local-language access in most major countries and with the skills to help you identify the source of your problem among the products for which you have purchased support. For complex problems, we have specialized, skilled product teams with access to the experts in our development laboratories, as required. As a result, you have access to the right level of IBM expertise when you need it - no matter where you’re located.
The people of our software support organizations are highly skilled, motivated, energetic and eager to solve your software problems or answer your questions. Our goal is to ensure your satisfaction each time you need to call on us for support by:
- Responding to your calls within targeted guidelines
- Providing ongoing communication regarding your problem status through problem resolution
- Taking ownership of your call for support
- Providing a defined escalation process when management assistance is needed
- Maintaining our commitment to continuous improvement of our service processes
Support Line for Linux with Linux Subscription
IBM Remote Technical Support Services – Support Line for Linux with Linux Subscription is designed to help increase your IT staff's productivity by providing prompt and accurate remote software support with access to the Linux distributor's product maintenance and updates.
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