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If you need assistance with using the Sub-Capacity Reporting Tool or you require assistance interpreting the Sub-Capacity Report, please contact the IBM SCRT Support Team via email: scrt@us.ibm.com
Please be sure to include all of the following information in any correspondance with the SCRT Support Team:
- Your name
- Your email address
- Your Company's name
- Your IBM Customer Number
- A description of the problem or question
- The CSV output file from SCRT (if appropriate)
- If you are experiencing technical problems running the program please be sure to include the SCRT error message(s) from your SYSPRINT
The SCRT Support Team maintains business hours of 8:00am to 5:00pm US Eastern Time, Monday through Friday. We will normally respond to your question/problem within two business days, however, some complex issues may require more time to research.
For License Management Support (LMS) application outages or application support, please contact the IBM LMS Customer Support Center:
via phone: +45 48 10 15 30
via email: kmsweb@dk.ibm.com
The LMS Customer Support Center provides support, in English, 24 hours a day, 7 days a week.
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