Sub-Capacity Reporting Tool

Sub-Capacity Reporting Tool Questions/Problem Reporting

If you need assistance with using the Sub-Capacity Reporting Tool or you require assistance interpreting the Sub-Capacity Report, please contact the IBM SCRT Support Team via email: scrt@us.ibm.com

Please be sure to include all of the following information in any correspondance with the SCRT Support Team:

• Your name
• Your email address
• Your Company's name
• Your IBM Customer Number
• A description of the problem or question
• The CSV output file from SCRT (if appropriate)
• If you are experiencing technical problems running the program please be sure to include the SCRT error message(s) from your SYSPRINT

The SCRT Support Team maintains business hours of 8:00am to 5:00pm US Eastern Time, Monday through Friday. We will normally respond to your question/problem within two business days, however, some complex issues may require more time to research.

License Management Support Questions/Problem Reporting

For License Management Support (LMS) application outages or application support, please contact the IBM LMS Customer Support Center:
via phone: +45 48 10 15 30
via email: kmsweb@dk.ibm.com

The LMS Customer Support Center provides support, in English, 24 hours a day, 7 days a week.