Help with Submitting SCRT Reports to IBM
For help with submitting SCRT Reports to IBM using the License Management Support (LMS) application, including help with LMS outages or help using LMS, please contact the LMS Customer Support Center:
The LMS Customer Support Center provides support in English, 24 hours a day, 7 days a week.
Help with Downloading the SCRT and PlexCalc deliverables from the web
IBM strongly urges you to clear your browser cache before attempting to download the SCRT deliverable.
For help with problems downloading the SCRT or PlexCalc deliverables, please contact the IBM Software Download Support Center:
Help with Running the Sub-Capacity Reporting Tool (SCRT) and Interpreting the SCRT Report
The SCRT Users Guide (PDF, 5.7MB) should be your first point of reference for all questions about configuring your system for sub-capacity, tailoring the SCRT JCL, running the SCRT program, and interpreting the SCRT Reports.
If you have questions about how SCRT calculates the MSUs it reports for a program or questions about how Defined Capacity and Group Capacity can be used to help control your sub-capacity software charges, IBM offers several downloadable educational modules on the Reference Library web page.
If you have questions about how your SCRT Reports may be affected by moving LPARs between machines, moving workloads between LPARs, or moving programs, please see the Sub-Capacity Rules for moving Programs and/or moving Workloads web page.
If you have questions about the process to follow when you have machine upgrades or machine consolidations, please see the Procedures for running SCRT and submitting Sub-Capacity Reports web page.
If you have questions about your invoice or bill, or need further help interpreting the SCRT Report, please contact your IBM Sales Representative or IBM Business Partner.
If you have a technical question about or problem with SCRT, use the following procedure to obtain technical support from IBM. Also use this procedure whenever the SCRT documentation directs you to open a service request (SR, formerly known as a PMR).
Service Request Procedure
- Go to the IBM Support Portal.
- Under "Common support links", click Service requests for hardware and software (PMRs).
- Sign in with your IBMid. If you don't have an IBMid, you can register for one.
- Click New service request.
- In the list of options, click I am having a problem with software.
- Specify a product/component, as follows:
- Provide all other necessary information to complete the request, such as:
For additional help with opening a service request, go to IBM Service Request