This is the list of Help resources available to you for a variety of tools, processes and websites related to z Systems Software licensing and pricing. To expedite the answering of your questions please address your requests for help to the correct support team.
Help with Submitting SCRT Reports to IBM
For help with submitting SCRT Reports to IBM using the License Management Support (LMS) application, including help with LMS outages or help using LMS, please contact the LMS Customer Support Center:
The LMS Customer Support Center provides support in English, 24 hours a day, 7 days a week.
Help with getting Authorization to use LMS
Instructions for obtaining authorization for LMS to submit SCRT Reports to IBM are on the SCRT Submit page.
Be sure that your Authorization Request Form is forwarded to the correct e-mail ID for your country. The correct e-mail ID is listed in the "LMS Authorization Request e-mail ID" column of the Country information page.
If you have not received the “Access granted” e-mail after three business days you should again contact the e-mail ID for your country listed in the "LMS Authorization Request e-mail ID" column of the Country information page.
NOTE: The Email Subscription function in LMS does not require any authorization. Anyone who would like to be informed about planned changes to SCRT may subscribe to SCRT news updates using the Email Subscription function in LMS. Instructions for subscribing and managing of subscriptions are available on the web (PDF, 492KB).
Help with Downloading the SCRT, PlexCalc, and other Tool deliverables from the web
IBM strongly urges you to clear your browser cache before attempting to download any deliverable.
For help with problems logging on to the IBM Software Download web site, or problems downloading the SCRT, SCRT89RU, Value Unit Converter, or PlexCalc deliverables, please contact the IBM Software Download Support Center:
Help with Running the Sub-Capacity Reporting Tool (SCRT) and Interpreting the SCRT Report
The SCRT Users Guide (PDF, 5.7MB) should be your first point of reference for all questions about configuring your system for sub-capacity, tailoring the SCRT JCL, running the SCRT program, and interpreting the SCRT Reports.
If you have questions about how SCRT calculates the MSUs it reports for a program or questions about how Defined Capacity and Group Capacity can be used to help control your sub-capacity software charges, IBM offers several downloadable educational modules on the Reference Library web page.
If you have questions about how your SCRT Reports may be affected by moving LPARs between machines, moving workloads between LPARs, or moving programs, please see the Sub-Capacity Rules for moving Programs and/or moving Workloads web page.
If you have questions about the process to follow when you have machine upgrades or machine consolidations, please see the Procedures for running SCRT and submitting Sub-Capacity Reports web page.
If you have questions about your invoice or bill, or need further help interpreting the SCRT Report, please contact your IBM Sales Representative or IBM Business Partner.
If you have a technical question about or problem with SCRT, use the following procedure to obtain technical support from IBM. Also use this procedure whenever the SCRT documentation directs you to open a service request (SR, formerly known as a PMR).
Service Request Procedure
- Go to the IBM Support Portal.
- Under "Common support links", click Service requests for hardware and software (PMRs).
- Sign in with your IBMid. If you don't have an IBMid, you can register for one.
- Click New service request.
- In the list of options, click I am having a problem with software.
- Specify a product/component, as follows:
- Provide all other necessary information to complete the request, such as:
For additional help with opening a service request, go to IBM Service Request
Help with the Sysplex Verification Package (SVP) and the Sysplex Calculator (PlexCalc) Tool
For help completing a Sysplex Verification Package (SVP), help using the Sysplex Calculator (PlexCalc), or help interpreting the PlexCalc Report, please contact IBM via email. Please be sure to include all of the following information in any correspondence with the Sysplex Calculator Support Team:
The Sysplex Calculator Support Team maintains business hours of 9:00am to 5:00pm US Eastern Time, Monday through Friday. We will normally respond to your question/problem within five business days, however some complex issues may require more time to research.
Help with the Sub-Capacity Planning Tool (SCPT)
Please note that SCPT is an "AS IS" program which is not formally supported by IBM. Support for SCPT will only be provided on a "best effort" basis.
For help running the Sub-Capacity Planning Tool or help interpreting the SCPT Report, please contact IBM via email. Please be sure to include all of the following information in any correspondence with the SCPT Support Team:
The SCPT Support Team maintains business hours of 9:00am to 5:00pm US Eastern Time, Monday through Friday. We will normally respond to your question/problem within seven business days, however support for SCPT will only be provided on a "best effort" basis.