IBM System z Software Pricing

This is the list of Help resources available to you for a variety of tools, processes and websites related to System z Software licensing and pricing. To expedite the answering of your questions please address your requests for help to the correct support team.

Help with Submitting SCRT Reports to IBM

For help with submitting SCRT Reports to IBM using the License Management Support (LMS) application, including help with LMS outages or help using LMS, please contact the LMS Customer Support Center:

• via email: kmsweb@dk.ibm.com
• via phone: +45 48 10 15 30

The LMS Customer Support Center provides support in English, 24 hours a day, 7 days a week.

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Help with Downloading the SCRT, PlexCalc, and other Tool deliverables from the web

IBM strongly urges you to clear your browser cache before attempting to download any deliverable.

For help with problems logging on to the IBM Software Download web site, or problems downloading the SCRT, SCRT89RU, Value Unit Converter, or PlexCalc deliverables, please contact the IBM Software Download Support Center:

• Sign Up and User-id support
• Software Download support
• Sign Up and Software Download FAQ

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Help with Running the Sub-Capacity Reporting Tool (SCRT) and Interpreting the SCRT Report

The SCRT User Guide (PDF,2.30MB) should be your first point of reference for all questions about configuring your system for sub-capacity, tailoring the SCRT JCL, running the SCRT program, and interpreting the SCRT Reports.

If you have questions about how SCRT calculates the MSUs it reports for a program or questions about how Defined Capacity and Group Capacity can be used to help control your sub-capacity software charges, we offer two downloadable educational modules on the Reference Library web page.

If you have questions about how your SCRT Reports may be affected by moving LPARs between machines, moving workloads between LPARs, or moving programs, please see the Sub-Capacity Corner Terms web page.

If you have questions about the process to follow when you have machine upgrades or machine consolidations, please see the Sub-Capacity Corner Procedures web page.

For further help about running the SCRT program or the SCRT89RU program or further help interpreting the SCRT Report, please contact IBM via email. Please be sure to include all of the following information in any correspondence with the SCRT Support Team:

• Your name
• Your email address
• Your Company's name
• Your IBM Customer Number
• A thorough description of the problem or question
• The CSV output file from SCRT (if appropriate)
• The full JCL and any parameters used when running SCRT (if appropriate)
• The full SYSPRINT output from the running of SCRT (if appropriate)
• The email address for the SCRT Support Team is: scrt@us.ibm.com

The SCRT Support Team maintains business hours of 9:00am to 5:00pm US Eastern Time, Monday through Friday. We will normally respond to your question/problem within two business days, however, some complex issues may require more time to research.

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Help with the Sysplex Verification Package (SVP) and the Sysplex Calculator (PlexCalc) Tool

For help completing a Sysplex Verification Package (SVP), help using the Sysplex Calculator (PlexCalc), or help interpreting the PlexCalc Report, please contact IBM via email. Please be sure to include all of the following information in any correspondence with the Sysplex Calculator Support Team:

• Your name
• Your email address
• Your Company's name
• Your IBM Customer Number
• A thorough description of the problem or question
• The CSV output file from PlexCalc (if appropriate)
• The full JCL and any parameters used when running PlexCalc (if appropriate)
• The full SYSPRINT output from the running of PlexCalc (if appropriate)
• The email address for the Sysplex Calculator Support Team is: sysplex@us.ibm.com

The Sysplex Calculator Support Team maintains business hours of 9:00am to 5:00pm US Eastern Time, Monday through Friday. We will normally respond to your question/problem within five business days, however some complex issues may require more time to research.

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Help with the Sub-Capacity Planning Tool (SCPT)

Please note that SCPT is an "AS IS" program which is not formally supported by IBM. Support for SCPT will only be provided on a "best effort" basis.

For help running the Sub-Capacity Planning Tool or help interpreting the SCPT Report, please contact IBM via email. Please be sure to include all of the following information in any correspondence with the SCPT Support Team:

• Your name
• Your email address
• Your Company's name
• Your IBM Customer Number
• A thorough description of the problem or question
• The CSV output file from SCPT (if appropriate)
• The full JCL and any parameters used when running SCPT (if appropriate)
• The full SYSPRINT output from the running of SCPT (if appropriate)
• The email address for the SCPT Support Team is: scrt@us.ibm.com

The SCPT Support Team maintains business hours of 9:00am to 5:00pm US Eastern Time, Monday through Friday. We will normally respond to your question/problem within seven business days, however support for SCPT will only be provided on a "best effort" basis.

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