Open service requests
is a tool to help clients find the right place to open any problem, hardware or
software, in any country where IBM does business. This is the starting place
when it is not evident where to go to open a service request.
Service Request (SR)
tool offers clients online problem management to open, edit and track open and
closed PMRs by customer number for all IBM software. Timesaving options: create
new PMRs with prefilled demographic fields; describe problems yourself and
choose severity; submit PMRs directly to correct support queue; attach
troubleshooting files directly to PMR; receive alerts when IBM updates PMR; view
reports on open and closed PMRs.
You can find information about assistance for SR at http://www.ibm.com/software/support/help-contactus.html
IBMLink -
SoftwareXcel support contracts offer clients on the System z platform the
IBMLink online problem management tool to open problem records and ask usage
questions on System z software products. You can open, track, update, and close
a defect or problem record; order corrective/preventive/toleration maintenance;
search for known problems or technical support information: track applicable
problem reports: receive alerts on high impact problems and fixes in error; and
view planning information for new releases and preventive
maintenance.
If you have an active service contract maintenance agreement with IBM , or
are covered by Program Services, you may contact customer support teams via
telephone. For individual countries, please visit the Technical Support section
of the IBM Directory of worldwide
contacts.
To contact your local IBM Sales team, please also visit the IBM Directory of worldwide contacts.
