Here is where you should look if you have a problem. You will see information and hot links to help you trouble shoot your problem. If all else fails, at this site you can report your problem. On this web page, you will find:
The service summaries contain the following information:
The IBM service process
The IBM Service Process includes information about the service team, severity definitions, service terms and how to report a problem to IBM
Report a Problem
If you have not been able to solve your problem with any of the prior information, report it to IBM.