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Known problems in the softcopy collections

 

  • Some customers are receiving the following error when they try to open a PDF on disk 2 of the z/OS DVD Collection (SK3T-4271):

    Adobe Reader could not open 'dgt2i570.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

    This is in an unfortunate artifact of mismatched Adobe Reader and PDF files "levels". The DVD (disc 2) is not in error nor are the files corrupted therein. The PDF files on the DVD are more than likely built at a more recent level than the Adobe Reader of the customer. Usually updating the Adobe Reader to the most current level fixes the problem.



 

 




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