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Ordering products and maintenance on the Web

You can order products and maintenance for the z/OS platform on the Web. ShopzSeries provides a self-service planning and ordering capability on the Web. You can order system/product upgrades for either ServerPac or CBPDO. ShopzSeries includes the following significant functions:

  • Prefilling of the checklist. ShopzSeries will analyze and prefill the order checklist when you submit your existing installed inventory to the tool.
  • Full automation of processing orders that do not require license changes. Orders that include new or changed licenses will be routed to the IBM Sales Center.
  • Access to software inventory reports through the Customer Analysis Tool.
  • Ordering of service-only CBPDOs.

ShopzSeries support for maintenance includes ordering corrective service by PTFs or APARs and Recommended Service Upgrade (RSU) preventive service. In addition, service orders can be received on traditional media or the Internet. For an RSU order, you can upload your SMP/E CSI installed service inventory, which is used to customize your order and eliminate duplicate service.


Please be aware, IBM plans to discontinue delivery of software on 3480, 3480 Compressed (3480C), and 3490E tape media. IBM recommends using Internet delivery when ordering your z/OS products or service. If you choose to order physical media, IBM recommends ordering 3590 or 3592 tape media. This format is more dense and will reduce the number tapes you have to handle. This Statement of Direction was announced in the August 5, 2008, IBM United States Software Announcement letter (208-186).

When you are ready to order, contact us:


United States


Phone: 1-888-SHOP-IBM, 1-888-746-7426
  code LE055 (Large System Software)
  code ME055 (Large System Hardware)
FAX: 1-800- 2IBM-FAX code YEF98
e-mail: callserv@ca.ibm.com
Mail:
    Shop IBM
    Dept YES98
    P.O.Box 2690
    Atlanta, GA 30301


Canada


Phone: 1-888-SHOP-IBM (1-888-746-7426)
  code LE055 (Large System Software)
  code ME055 (Large System Hardware)
e-mail: askibm@ca.ibm.com
Mail:
    IBM Canada Ltd.
    3600 Steeles Avenue
    East Markham, Ontario
    L3R 9Z7

Software order status

If you have already placed an order, you can track the order status. Select the appropriate geography and specify your order number.

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Internet delivery of ServerPac available for z/OS

You can now use ShopzSeries to order Internet delivery of the z/OS ServerPac