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Keeping your technology running smooth
An investment in the IBM System z platform is an ongoing investment in your business. Thats why we continue to investment in our people, technology and partner eco-system. We have staffed our centers and labs worldwide with technical and banking experts with deep knowledge of core banking business processes and systems, each dedicated exclusively to System z technical support. But our investment goes beyond people. We have over 20 centers in over 11 cities worldwide, handling as many as 900 customer engagements per year. The value of your System z investment extends for beyond your initial purchase, and IBM is there to support you through every stage of the System z lifecycle.
IBM WorldWide Banking Center of Excellence
The IBM Banking Center of Excellence is designed to help banking and financial institution clients by providing the knowledge, expertise and resources needed to greatly speed time to project completion and more importantly to assist in radically reducing the risks typically associated with banking core systems and back office transitions.
Customer relationships and assistance to help System z affinity and deployment are important. IBM helps through:
- World-wide roadshows and workshops
- Increasing specialized deployment expertise for pre- and post sales implementation assistance
- Strengthening support structure in emerging markets, such as Russia, India, China
- Development of new High Availability Roadmaps, recommended actions to achieve levels of availability
- Significant investment in IBM and partner skills via Technical Skills Vitality initiative and certifications, such as the Professional System z Sales Product Certification and the System z Technical Certification test
- Approximately 4,000 professionals dedicated to providing post-sales support
- Over 4000 in sales organizations
- Over 280 in worldwide centers managed by System z teams
Our support resources include:
- Local and regional specialists and architects
- Geography based systems centers
- Techline, our pre-sales technical sales support organization
- Supportline, offering IBM operating systems, middleware and software applications
- Centers of competency
- Design/benchmark/proof-of-concept centers
- Lab-based engineers and developers
Contact your IBM sales representative or Business Partner for more information on how you can take advantage
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Apply now for membership in the IBM Academic Initiative
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Over 250 schools are investigating or teaching mainframe!
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