DS4000 Service Alert is a support offering available to all current and new DS4000 Storage Server customers worldwide. It is a feature of the IBM TotalStorage DS4000 Storage Manager software that is designed to monitor system health and automatically notify the IBM Support Center when critical events occur. DS4000 Service Alert is designed to send an e-mail to an IBM call management center that identifies the DS4000 system and identifies any error information that may assist in isolating the problem. The IBM support center analyzes the contents of the e-mail alert and contacts the customer with a service response action.
DS4000 Service Alert, now a one time charge, complements, but does not replace the basic hardware maintenance agreement in place for the DS4000 storage server. With the DS4000 Service Alert activated, the IBM support center will monitor DS4000 Service Alert e-mails with the same coverage being provided in the basic hardware maintenance agreement. Support for the DS4000 Service Alert will be provided for as long as the DS4000 storage server remains installed in the customer's environment.
DS4000 Service Alert is offered via an informal RPQ process which is used to initiate a services contract. IBM provides written instructions and an IBM e-mail address to enable the DS4000 Service Alert capability for the customer's IBM DS4000 storage server. The services to enable the DS4000 Alert are performed remotely and there is no on-site IBM CE involvement needed.
DS4000 Service Alert requires DS4000 Storage Manager client software which is available as a no charge download. For ordering information and installation details go to the DS4000 technical support site for your DS4000 storage server, and select "DS4000 service alert information" or "Downloads" or
contact storage services.
