For warranty support on IBM branded media in the United States and Canada, please call 1-888-IBM-MEDIA and select the option for warranty support.
For warranty support on IBM branded media in all other geographic locations, please contact an authorized IBM media distributor. Select your country and distributor from the list below.
Find your authorized IBM media distributor for warranty support worldwide
If the cartridge was purchased from another vendor not listed, call the vendor directly for instructions.
Note: If the library isn’t able to copy the data off onto another cartridge, then call an IBM ServiceRep to request the cartridge sent off for data recovery.