The challenges facing your business in regards to storage are very demanding. Faster response times are needed for alerts, and more detailed information is needed from these errors in order to resolve the issue, and to resolve it within a timely manner.
The IBM Remote Support Manager for Storage is designed to address these challenges by providing:
- Fast response time to alerts
- Detailed information on each alert for error analysis and accuracy
- Low IT cost – designed to manages up to 50 storage systems per implementation and with no annual fees
- Security designed to give control of remote access and notifications when remote users connect
- Works with your existing IBM Storage Manager client application to help detect events
- Sends logs and status along with the alert to IBM for fast problem resolution. Also allows IBM service to dial in to obtain additional information and logs to aid problem determination and speed problem resolution
RSM Support and Downloads
RSM downloads and documentation can be found by navigating to the download page for any of the storage products that RSM supports, for example, the DS5100.
Tony Pearson
Senior IT Storage Consultant
Tony Pearson presents briefings on storage topics covering the entire System Storage product line as well as various Tivoli storage software products.
He also leads client workshops to help with strategic planning for IBM's integrated set of storage management software, hardware, and virtualization products. He is author of the book "Inside System Storage: Volume I".*
Tony's blog - Inside System Storage
This blog is for the open exchange of ideas relating to storage and storage networking hardware, software and services. It was rated one of the top 10 blogs of 2006 for the IT storage industry by "Networking World" magazine. It has been published in book form as "Inside System Storage: Volume I", and is available to order in Hardcover or Paperback versions.
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*Postings on non-IBM sites are independent of IBM and do not necessarily represent IBM's positions, strategies or opinions.
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Tony Pearson is a Senior IT Storage Consultant and Master Inventor for the IBM System Storage product line with over 20 years experience in IBM storage.
