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The challenges facing your business in regards to storage are very demanding. Faster response times are needed for alerts, and more detailed information is needed from these errors in order to resolve the issue, and to resolve it within a timely manner.
The IBM Remote Support Manager for Storage is designed to address these challenges by providing:
- Fast response time to alerts
- Detailed information on each alert for error analysis and accuracy
- Low IT cost -– designed to manages up to 50 storage systems per implementation and with no annual fees
- Security designed to give control of remote access and notifications when remote users connect
- Works with your existing IBM Storage Manager client application to help detect events
- Sends logs and status along with the alert to IBM for fast problem resolution. Also allows IBM service to dial in to obtain
- additional information and logs to aid problem determination and speed problem resolution
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