Deploy xCAT with confidence
If you rely on xCAT 2 for large-system management and provisioning, you need xCAT support options you can rely on, too. IBM Support for xCAT provides technical support for Version 2 of Extreme Cloud Administration Toolkit (xCAT), the open source cluster management tool available through SourceForge.
xCAT 2 provides a unified interface for hardware control, discovery and OS deployment, and its scalability can handle the provisioning throughput and management of the largest clusters. IBM Support enhances xCAT 2 value by delivering the technical support you need to confidently manage your large systems.
IBM Support for xCAT gives you the best of both worlds: flexible, open, innovative software plus trusted IBM service and support. IBM Support for xCAT offers two tiers of IBM support:
IBM Support for xCAT gives you the flexibility to choose from two tiers of IBM support depending on your business needs. Based on your requirements for features such as access methods, technical contacts and targeted response times, you can optimize the value that you are getting from the open source community and IBM.
The annual renewable support offering is priced per server for each server managed by the program.
There are two tiers of IBM Support for xCAT that provide support based on your particular needs. Both offerings are delivered via remote support teams—on-site support is not provided. The Enhanced and Elite support tiers offer the following benefits:
Selected Support Offerings IBM Enhanced Support IBM Elite Support Electronic Problem Submission Yes Yes Voice Problem Submission Yes Yes Number of Electronic or Voice problems Unlimited Unlimited Support Hours 8am - 5pm
8am - 5pm
(24x7x365 for severity 1)
Response Target 4 business hours 2 business hours Technical contacts 2 Unlimited Developer Assistance Incidents Variable Variable Availability Worldwide Worldwide
The following requirements apply to IBM Support for xCAT.
Operating system Software Hardware
Refer to the xCAT Web site for additional supported distributions.
- Tools and plug-ins
The following tools and plug-ins are available for use with xCAT. If you have purchased IBM Support for xCAT and have continued entitlement, these plug-ins will be supported as part of the contract agreement: IBM Support for xCAT.
The plug-ins are available for download from IBM Fix Central Select POWER from the "Product group" drop down menu. Select CLUSTER SOFTWARE from the "Product" drop down menu. At the next drop down menu, select the desired tool(s). TEAL is available from SourceForge.net
- Find a Business Partner
Call IBM: 1-866-883-8901
Priority code: 101LW04W