Who are Solution Central Services?

IBM Solution Central Services (SCS) is a team with the skills required to analyze your storage-networking infrastructure in detail. We have real day-to-day experience with IBM and OEM SAN technology and storage products. SCS is a customer support organization that resolves real issues every day.

Infrastructure Matters. Infrastructure must be deeply integrated across computer, storage and networking. Whether you’re looking to develop cloud computing or to stabilize your network, we know what's involved in dealing with logical configurations, physical infrastructures and network issues. SCS considers each aspect of your IT environment, not just individual components, but end-to-end hardware, applications, and processes.

We provide insights and suggestions to help resolve current issues, avoid future problems, analyze performance impacts and permit you to intelligently plan ahead. Our team is a recognized resource for SAN best practice guidelines.

Our Services

 

Solution assessment

  • Identifies hardware and software configuration problems
  • Discovers potential incompatibilities among hardware, software and network elements.
  • Unlocks hidden value in your existing infrastructure and operations.

 

Solution-focused education

  • Environment integration and operation
  • Problem determination and problem source identification
  • Change management
  • Flexible options
    • Traditional, instructor-led lectures and hands-on lab sessions
    • IBM facility and customer-site training

 

Solution-focused planning

  • Provide planning assistance with infrastructure changes and migrations involving multiple vendor and IBM products, including Brocade and Cisco Fabric products. IBM Spectrum Virtualize and IBM Spectrum Accelerate.
  • Focus on best practices from IBM and industry
  • Customized for your environment and needs

 

Performance evaluations for SAN environments

  • Utilize analyzers & SW tools to provide a snapshot of current performance
  • ID trouble spots
  • Non-disruptive
  • Provide recommendations for growth & Expansion, Replication & mirroring issues.

 

Network traffic analysis

It’s Essential that your business realize the full value of your network assets.

  • Optimize your current network capacity.
  • ID potential sources of network delay
  • Be proactive in avoiding future network problems.

 

SCS and NTS services

Our Subject Matter Experts can make the difference!

We can help solution SAN and Networking environment situations with our 9K Sq Ft lab, access to local resources, other IBM technical teams, services and Briefing Centers.

Questions? Contact us at spas@us.ibm.com