IBM Solution Central Services

Who we are
IBM Solution Central Services (SCS) is a team with the skills required to analyze every aspect of your storage networking environment in detail. We have real day to day experience with IBM and OEM SAN technology and storage products. SCS IS a customer support organization that resolves real issues every day. We know what's involved in dealing with logical configurations, physical infrastructures and network issues. SCS considers each aspect of your IT environment, not just individual components, but end-to-end hardware, applications, and processes. We provide insights and suggestions to help resolve current issues, avoid future problems and permit you to intelligently plan ahead.

What SCS offers

Solution Central Services engages resources across IBM to help deliver a full range of problem determination, planning and implementation services.

Solution Assessment:

• Identifies hardware and software configuration problems
• Discovers potential incompatibilities among hardware, software and network elements.
• Unlocks hidden value in your existing infrastructure and operations.

Solution Advocate:

• Solution assessment
• Advice and direction to help establish and improve network environments and operations
  • Technology choices
  • Growth management
  • Change management
  • Implementation of proposed changes
• Site visits designed to evaluate previous activities and assess upcoming changes.

Solution-focused education

• Environment integration and operation
• Problem determination and problem source identification
• Change management
• Flexible options
  • Traditional, instructor-led lectures and hands-on lab sessions
  • IBM facility and customer-site training

Solution-focused planning

• Provide planning assistance with migrations involving multiple vendor products, i.e. Brocade, Cisco, AIX, SAN Volume Controller (SVC), DS8000, DS4000, etc.
  • Focus on best practices from IBM and industry
  • Customized for your environment and needs

Performance evaluations for SAN environments

• Utilize analyzers and SW tools to provide a snap shot of current SAN performance
  • Assist in pinpointing potential trouble spots
  • Make recommendations for growth
  • Assess current infrastructure bandwidth available for expansion
  • Non-disruptive to the SAN environment
  • FCP and/or FICON

SCS possesses the resources and skills of IBM Support and Services. Because of that, SCS can augment its 20,000+ square foot lab and local team with additional resources as needed. We engage with, complement, and enable other IBM service channels including IBM Global Services, System and Technology Group Lab Services, and IBM Briefing Centers.

Network Traffic Analysis (NTA)
In today's competitive environment, it is essential that your business realize the full value of your network assets.

• Are you optimizing your current network capacity?
• Where are potential sources of delay in your network?
• What measures can you take to avoid future network problems?

IBM Network Traffic Analysis offers a unique set of performance analysis tools and consulting services designed to help enable you to:

• Quickly identify the source of network delays and resolve end-user complaints.
• Improve network response time and availability.
• Reduce support costs through proactive, automated analytical methods.
• Enhance employee productivity.
• Support multivendor environments.

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