PM for Power Systems

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• General FAQ (IBM i)

How do I get support for PM for Power Systems? 
Problems should continue to be submitted to IBM using normal country procedures already defined for "Electronic Service Agent" support for:

• Any problems related to the activation or operation of the "Electronic Service Agent"
• The transmission of customer data from "Electronic Service Agent" to IBM

If you experience any problems with activating and using PM AIX Collection Agent, please contact your in country IBM AIX support or use the following link:

• IBM representative contact list

For faster resolution, prior to submitting your problem, we recommend you review:

• PM AIX Collection Agent frequently asked questions (FAQ’s)

Where do I find additional documentation regarding PM for Power Systems?  
You have two basic sources of information:

• Performance Management User's Guide (16.3MB)
• PM for Power Systems graphic tour (1.10MB)
• Get Adobe® Reader®

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What releases of AIX are supported by PM? 
The integrated PM AIX Collection Agent function is supported in AIX V6.1 TL 3, 4 and AIX V5.3 TL 9, 10, 11. (Support is planned for AIX V6.1 TL 3 and AIX V5.3 TL 9 and 10 in second quarter 2010.)

If you desire to use PM for Power Systems AIX support for any release older than the above, you must continue to download the original collection agent (pmaix.rte) version 6.0.6.0. For more information:

• AIX V6.1 TL2, AIX 5.3 TL8 and prior releases (pmaix.rte)

Where is the installation process documented? 
See the following for more information about installation and setup of the PM AIX Collections Agent. Also discussed are migration steps from the original AIX collector (pmaix.rte).

• PM AIX Collection Agent Setup

What function does the Workload Estimator and PM for Power Systems provide? 
PM for Power Systems data for your system can be integrated with the IBM Systems Workload Estimator (WLE) to help you easily size your next System p upgrade based on your utilization and growth. The PM for Power Systems data can be used to:

• Size an upgrade
• Evaluate/size a server consolidation
• Evaluate/size your server/partition growth and performance
• Size the addition of new workloads like Linux, WebSphere and Domino

PM for Power Systems provides a direct link to WLE. Use the "Size Next Upgrade" feature after signing in to view your reports.

What is an IBM user id? How do I get one? 
The IBM user ID, coupled with the self registration process gives you access authority to view your on-line reports. You get one by going to the IBM Web site. Follow the instructions on the right side of the page if you do not have an existing id.

• To create IBM registration ID

I cannot get to the PM Website. Why? 
The PM Web site is taken off line for scheduled maintenance. During this window, the Web site(s) and/or the reports may not be available.

• System maintenance window - Friday 11:45pm through Saturday 11:00am (U.S. Central time zone)

How do I update my customer information including e-mail address? 
Type ‘smit topas’, select ‘Setup Performance Management’, select ‘Change/Show Customer Information’, make the appropriate changes. Your changes will be automatically sent the next time the performance information is transmitted to IBM.

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I have forgotten my registration key/password. How do I get it resent? 
If you have forgotten your registration key/password, you may still be able to view your reports. Refer to the following instructions depending on the login type.

Customer Login using IBM Web ID
Follow the steps outlined below to have the registration key/password automatically emailed to you:

• Login using your IBM Web ID
• Access or create a new Group
• Click Add Server button
• Click the here link for "If you do not have the registration key/password press here."
• Follow the instructions on the dialog box

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Why are the LPARs not sorted in the forgot registration key/password dialog? 
When you click the here link for “If you do not have the registration key/password press here.” you will be asked to enter the Serial number and Server/system name.

Upon clicking the Continue button, a list of servers will be displayed allowing you to select the appropriate LPAR that you wish to have the registration key/password sent to you. The list is sorted by Last Transmission date and not by LPAR.