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What do I have to do to transmit my performance data to IBM?
Once you install and activate both the Electronic Service Agent and PM for Power Systems code, data transmission will be done automatically on the schedule you establish in the Electronic Service Agent set up. Normally this data transmission is done daily.
- Verify that your data has been transmitted. To do so, go to the Electronic Service Agent log and verify whether the transmission was successful or failed. If successful, go to step 3. If failed retransmit* the data.
- Is the PM Web site up? Periodically, the Web site is taken off line for maintenance. For more information please look at I cannot get to the PM Web site. Why?
* Electronic Service Agent will normally retry the transmission up to 3 times. After that 3 unsuccessful tries there is a retransmit button you can select to retransmit the data.
Security of my data is of great concern. What steps has IBM taken to ensure that my data cannot be seen by unauthorized persons?
Of key importance here is that neither the IBM Electronic Service Agent code nor the PM for Power Systems (including the PM for Power Systems: no charge service level) transmit any customer proprietary information (e.g. data files, internal user-ids, passwords, etc.).
Electronic Service Agent
With Electronic Service Agent you have the ability to manage data sensitivity concerns and have direct control over the transmission of sensitive data. You have the ability to review the actual data prior to shipment to IBM and if after reviewing it, determine you do not want it sent, you can turn off the transmission.
Secure communications use restricted dial-out, strong TTY and modem security and are performed using and IBM Confidential AT&T network. TTY and modem security are both configured not to auto-answer the modem or allow logic access from the TTY port. Electronic Service Agent only allows outbound calls to be created from the customer location. Electronic Service Agent logs the results of each Electronic Service Agent transmissions made on your system. It records the time of the transmission and whether the transmission completed successfully or resulted in an error. You also have the ability to have Electronic Service Agent send an E-mail message or page notification to contacts relating to all or limited machine problem information.
Electronic Service Agent (ESA) will be updated to include direct Internet connectivity (including encryption) as well as a 16 digit registration ID that will be used to verify authorized customer contacts.
Like Electronic Service Agent, PM for Power Systems does not transmit any customer proprietary data. It collects and transmits, through the Electronic Service Agent, performance and capacity tracking data.
PM for Power Systems reports