PM for Power Systems

Frequently asked questions

What releases of AIX are supported by PM?

AIX 6.1 TL06 and higher.

What happened to the old pmaix.rte fileset, which was present prior to TL upgrading?

pmaix.rte filset will be automatically de-installed during the upgrading of TL and its functionality will be taken over by fileset.

NOTE: Before the upgrade it is advised to send all collected PM data to IBM.

What will happen if a customer tries to install pmaix.rte?

An error message will be printed saying that pmaix.rte is superseded by the fileset. It will not allow pmaix.rte fileset to be installed.

What else must I do to get PM working beyond having installed the TL that contains the fileset?

After upgrading your operating system, a Performance Recording will be automatically started for you. To finish the installation of PM AIX Collection Agent, do the following steps on each server/partition:

Important Note: You must update the Customer Information option to ensure it includes email address and correct country code.

The email address is needed as a ‘registration key’ is emailed to you once your system or partition transmits PM data the first time. Instructions will be included on how the key is used to allow you to view your entitled performance and capacity graphs on the Internet.

Note: PM uses “topasrec” persistent binary recording to collect the performance data. So, “topasrec” persistent binary recording should always be enabled for PM Service to collect performance data. A recording will automatically be started for you. For more information, please refer to:

What would cause my server/partition to not have an active recording?

If you boot your server/partition into single-user mode, sometime referred to as run-level 5, there will not be an active recording. You must reboot your server/partition into run-level 2 mode.

To determine your current run-level:

An active recording is automatically added to the /etc/inittab and crontab. To confirm it has been added:

If there are not any entries, you will need to ‘Start New Recording’. For more information, please refer to:

Do I need Electronic Service Agent to transfer PM Data?

Yes. PM Data can be transferred to IBM either by using ESA on your HMC or on your non-HMC controlled AIX hardware. Please configure ESA to send the PM data. Please refer to the IBM Infocenter for the manual steps to transmit the PM Data.

For more information about configuring and activating ESA, please refer to the following:

What is the tool and how do I use it?

The tool can be used to find information about your server/partition such as the Machine Type as well as the Serial Number/LPAR. It will also tell you if the server is HMC controlled as well as if PM AIX Collection Agent is enabled.

To use the tool:

If PM_INSTALLED is false, then you need to ‘Enable Data Transmission’ before your performance data will be sent to IBM.

What are the recommended PM AIX Collection Agent fixes that I should install on my AIX server?

It is recommended that you install the latest AIX operating system fix packs to ensure your AIX server’s performance information is correctly collected and sent to IBM.

Please refer to the following specific PM AIX Collection Agent fixes that are recommended that you install to your AIX server:

Non-English server locale may cause problems sending performance data to IBM

To resolve data transmission issue when setting up processor pools and system view graphs, please install the respective APAR.

For more information about AIX operating system fix packs:

How do I update my Customer Information?

To change any of your customer information such as Company Name, Contact Name & e-mail address - telnet to each server and do the following steps to configure and activate the PM AIX Collection Agent:

Important Note: You must update the Customer Information option to ensure it includes email address and correct country code.

Contact IBM

For technical assistance:

Call IBM Support Line:
1-800-IBM-SERV (426-7378), Opt. 21-800-426-7378 Opt 2
Ask for the Queue called SMP, 163 for worldwide

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