PM for Power Systems

Frequently asked questions

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How do I verify or update my customer information including email address?
To verify or update, please do the following tasks:

NOTE: You can access the PM for Power Systems menu at any time to tailor PM Agent for your system.

How much space does the PM Agent take on my machine?
Activating the PM Agent has little effect on your system's performance. The PM Agent uses less than 1% of your processor, and requires a 80-100 MB minimum of disk space.

What about system security with PM for Power Systems?
All PM for Power Systems collection sites are network-secure, and the PM Agent transmits only non-proprietary performance data to IBM. Transfer time is completely under your control.

Is Performance Tools a prerequisite for PM for Power Systems?
Collection and management of performance data is automated by the PM Agent, enabling you to automatically receive growth and performance reports and graphs and freeing you of doing this task yourself. Performance Tools is not a prerequisite to using the PM Agent, you can use them to further diagnose PM for Power Systems identified areas and recognize potential problems.

After activating PM for Power Systems, where is data transmitted and how is it used?
PM Agent summarizes performance and capacity information from the System i. This data is system utilization and performance information that is collected by the Collection Services function (as example cpu, memory, and disk utilization and response time information) and your hardware configuration information (which is available from the Display Hardware Resources (DSPHDWRSC) command). For additional detailed information on what is collected, see the IBM Performance Management information that is available from the i5/OS Information Center.

Once the data is collected by the Collection Services, the PM Agent processes the data and prepares it for transmission to IBM for future analysis and report generation.

The PM Agent data is used to prepare the reports and graphs that are delivered as part of the PM for Power Systems offering. You agree that we may use and share the data collected by PM Agent ("Your Data") within the IBM enterprise without limitation, including for purposes of problem determination, of assisting you with performance and capacity planning, of maintaining your existing and new business relationships with IBM, of notifying you of existing or projected resource constraints, and to assist us to enhance IBM Products. You also agree that Your Data may be transferred to such entities in any country or region whether or not a member of the European Union.

You may authorize IBM to share Your Data with various third parties, including one or more Solution Providers and Business Partners to make them aware of your performance and capacity demands and to enable them to provide you with a higher level of service.

See also:

I have forgotten my registration key/password. How do I get it resent? 
If you have forgotten your registration key/password, you may still be able to view your reports. Refer to the following instructions depending on the login type.

Customer Login using IBM Web ID
Follow the steps outlined below to have the registration key/password automatically emailed to you:

Why are the LPARs not sorted in the forgot registration key/password dialog?
When you click the here link for “If you do not have the registration key/password press here.” you will be asked to enter the Serial number and Server/system name.

Upon clicking the Continue button, a list of servers will be displayed allowing you to select the appropriate LPAR that you wish to have the registration key/password sent to you. The list is sorted by Last Transmission date and not by LPAR.

Contact IBM

For technical assistance:

Call IBM Support Line:
1-800-IBM-SERV (426-7378), Opt. 21-800-426-7378 Opt 2
Ask for the Queue called SMP, 163 for worldwide

Browse Power Systems

Next generation applications for big data and analytics and cognitive computing are providing unprecedented insights into opportunities, threats and efficiencies. IBM Power Systems is at the forefront of delivering solutions to gain faster insights from analyzing both structured information and unstructured big data. With the secure, flexible and open platform of IBM Power Systems plus solutions and software, organizations can outpace their competitors by delivering faster services, providing differentiated offerings and turning operational cost into investment opportunity.

To draw insights and make better decisions, businesses rely on the secure, flexible and open platform of IBM Power Systems. Built with the first processor designed for big data workloads, the design of Power Systems combines the computing power, memory bandwidth and I/O in ways that are easier to consume and manage, building on strong resiliency, availability and security.

IBM Power Systems deliver flexibility and choice of operating systems to enable your business to support the next generation applications for big data and analytics and cognitive computing that are transforming how organizations work today. Whether running 1, 2, or all 3 - coupled with PowerVM, they maximize the benefit of Power Systems in your business.

Transform your business with Systems Software that enables virtualization, high availability, flexibility, security and compliance on Power Systems™. IBM’s integrated approach to developing Systems and Systems Software together delivers optimized results with Power Systems.

As an open innovation platform, Power Systems is optimized for big data and analytics performance and to deliver scale-out economics and security for the cloud. IBM and IBM Business Partner solutions exploit key capabilities in IBM Power Systems.

Over the last five years thousands of clients have migrated to IBM Power Systems for choice and flexibility. Learn how Power Systems has helped them revolutionise the way IT is developed and delivered, optimise for big data and analytics, and support private, public and hybrid offerings for scale-out or scale-up implementations all while improving business performance, reducing risk, and establishing a platform for growth.