How do I get support for PM for Power Systems?
Problems should continue to be submitted to IBM using normal country procedures already defined for "Electronic Service Agent" support for:
If you experience any problems with activating and using PM AIX Collection Agent, please contact your in country IBM AIX support or use the following link:
For faster resolution, prior to submitting your problem, we recommend you review:
What function does the Workload Estimator and PM for Power Systems provide?
PM for Power Systems data for your system can be integrated with the IBM Systems Workload Estimator (WLE) to help you easily size your next Power Systems upgrade based on your utilization and growth. The PM for Power Systems data can be used to:
PM for Power Systems provides a direct link to WLE. Use the "Size Next Upgrade" feature after signing in to view your reports.
Where do I find additional documentation regarding PM for Power Systems?
Sources of information:
What is an IBM user id? How do I get one?
The IBM user ID, coupled with the self registration process gives you access authority to view your on-line reports. You get one by going to the IBM Web site. Follow the instructions on the right side of the page if you do not have an existing id.
I have forgotten my registration key/password. How do I get it resent?
If you have forgotten your registration key/password, you may still be able to view your reports. Refer to the following instructions depending on the login type.
Customer Login using IBM Web ID
Follow the steps outlined below to have the registration key/password automatically emailed to you:
Why are the LPARs not sorted in the forgot registration key/password dialog?
When you click the here link for “If you do not have the registration key/password press here.” you will be asked to enter the Serial number and Server/system name.
Upon clicking the Continue button, a list of servers will be displayed allowing you to select the appropriate LPAR that you wish to have the registration key/password sent to you. The list is sorted by Last Transmission date and not by LPAR.
How do I update my Customer Information?
To change any of your customer information such as Company Name, Contact Name & e-mail address - telnet to each server and do the following steps to configure and activate the PM AIX Collection Agent:
Important note: You must update the Customer Information option to ensure it includes email address and correct country code.
Is there a Trouble Shooting document available if I encounter any questions in the set up or data transmission process?