PM for Power Systems

Frequently asked questions

How do I get support for PM for Power Systems?

Problems should continue to be submitted to IBM using normal country procedures already defined for "Electronic Service Agent" support for:

If you experience any problems with activating and using PM AIX Collection Agent, please contact your in country IBM AIX support or use the following link:

For faster resolution, prior to submitting your problem, we recommend you review:

What function does the Workload Estimator and PM for Power Systems provide?

PM for Power Systems data for your system can be integrated with the IBM Systems Workload Estimator (WLE) to help you easily size your next Power Systems upgrade based on your utilization and growth. The PM for Power Systems data can be used to:

PM for Power Systems provides a direct link to WLE. Use the "Size Next Upgrade" feature after signing in to view your reports.

Where do I find additional documentation regarding PM for Power Systems?

Sources of information:

What is an IBM user id? How do I get one?

The IBM user ID, coupled with the self registration process gives you access authority to view your on-line reports. You get one by going to the IBM Web site. Follow the instructions on the right side of the page if you do not have an existing id.

I have forgotten my registration key/password. How do I get it resent?

If you have forgotten your registration key/password, you may still be able to view your reports. Refer to the following instructions depending on the login type.

Customer Login using IBM Web ID

Follow the steps outlined below to have the registration key/password automatically emailed to you:

Why are the LPARs not sorted in the forgot registration key/password dialog?

When you click the here link for “If you do not have the registration key/password press here.” you will be asked to enter the Serial number and Server/system name.
Upon clicking the Continue button, a list of servers will be displayed allowing you to select the appropriate LPAR that you wish to have the registration key/password sent to you. The list is sorted by Last Transmission date and not by LPAR.

How do I update my Customer Information?

To change any of your customer information such as Company Name, Contact Name & e-mail address - telnet to each server and do the following steps to configure and activate the PM AIX Collection Agent:

Important note: You must update the Customer Information option to ensure it includes email address and correct country code.

Is there a Trouble Shooting document available if I encounter any questions in the set up or data transmission process?


Contact IBM

For technical assistance:

Call IBM Support Line:
1-800-IBM-SERV (426-7378), Opt. 21-800-426-7378 Opt 2
Ask for the Queue called SMP, 163 for worldwide

Browse Power Systems

Next generation applications for big data and analytics and cognitive computing are providing unprecedented insights into opportunities, threats and efficiencies. IBM Power Systems is at the forefront of delivering solutions to gain faster insights from analyzing both structured information and unstructured big data. With the secure, flexible and open platform of IBM Power Systems plus solutions and software, organizations can outpace their competitors by delivering faster services, providing differentiated offerings and turning operational cost into investment opportunity.

To draw insights and make better decisions, businesses rely on the secure, flexible and open platform of IBM Power Systems. Built with the first processor designed for big data workloads, the design of Power Systems combines the computing power, memory bandwidth and I/O in ways that are easier to consume and manage, building on strong resiliency, availability and security.

IBM Power Systems deliver flexibility and choice of operating systems to enable your business to support the next generation applications for big data and analytics and cognitive computing that are transforming how organizations work today. Whether running 1, 2, or all 3 - coupled with PowerVM, they maximize the benefit of Power Systems in your business.

Transform your business with Systems Software that enables virtualization, high availability, flexibility, security and compliance on Power Systems™. IBM’s integrated approach to developing Systems and Systems Software together delivers optimized results with Power Systems.

As an open innovation platform, Power Systems is optimized for big data and analytics performance and to deliver scale-out economics and security for the cloud. IBM and IBM Business Partner solutions exploit key capabilities in IBM Power Systems.

Over the last five years thousands of clients have migrated to IBM Power Systems for choice and flexibility. Learn how Power Systems has helped them revolutionise the way IT is developed and delivered, optimise for big data and analytics, and support private, public and hybrid offerings for scale-out or scale-up implementations all while improving business performance, reducing risk, and establishing a platform for growth.