Power Systems running the iNspire Telephony Integration Suite

Highlights

• Integrate progressive telephony services natively into any IBM i-based business application
• Deliver faster personalized service to callers with existing staff and systems
• Reduce infrastructure costs while streamlining business processes
• Enable real-time sharing of application data via caller self-service and agent screen pops
• Deploy simple telephony integrations or complete call center including ACD queuing, self-service, screen-pops or click-to-call.

In today’s highly competitive business environment, it is crucial that companies extract business advantage from every technology within their organization. To do this, companies need integrated communications tools combining ease-of-use with the ability to choose the medium appropriate for the task at hand.

Solution summary
iMessaging’s iNspire Telephony Integration Suite™ allows you to integrate voice capabilities such as caller self-service, ACD queuing, intelligent call routing with screen pops, and automated dialing right within your business applications running on IBM Power Systems™. When you integrate telephony services into core business applications, you help your employees to be more productive, responsive, and accessible. You can also streamline operations, improve accuracy and responsiveness to customers and make vital information accessible. Enhancing business applications with voice can drive more efficiency as the right person is provided with the right information at the right time. Whether you run a traditional PBX, a VoIP telephone system or IBM IP Telephony on Power™, iMessaging's iNspire delivers the integration tools to provide the capabilities you need on your Power Systems servers.