Unified Communications and Collaboration for IBM Power Systems

As businesses expand, worker mobility increases, and travel budgets tighten, comprehensive and integrated collaboration tools become increasingly important. Employees need integrated communications tools combining ease-of-use with the ability to choose the medium appropriate to the task at hand.

By integrating voice capabilities and collaboration applications, such as e-mail and instant messaging, you can help your employees to be more productive, responsive and accessible. You can also streamline operations, improve accuracy and responsiveness to customers and make vital information accessible when employees are away from the office. Enhancing business applications with voice can drive even more efficiency as the right person is provided with the right information at the right time.

With IBM Unified Communications and Collaboration, you can get the business benefits and simplicity you seek from both your telephony and IT environments, with one integrated, secure and reliable solution delivered by industry leaders.

In the past, companies had to build a complex infrastructure with many servers in order to realize the benefits of a unified communications solution with IP telephony. But, with the Power™ 520 Express server, there is a better way.

With the Power 520 Express, you can:

• Deploy a complete unified communications solution on one easy-to-manage system
• Migrate to IP Communications with ease
• Integrate your voice, collaboration and business applications to unify communications, streamline business processes and boost customer satisfaction
• Enjoy the Power platform benefits—simplicity, reliability, integration, vertical growth and security—for IP telephony
• Lower your traditional telephony costs with IP telephony solutions from 3Com and Nortel, while enhancing the way you do business and increasing your competitive advantage

Power 520 Express supports the proven solutions of 3Com and Nortel—leading suppliers of secure, converged voice and data networking—on the Power platform, IBM's leading business system. The Power platform is highly scalable, making it easy to add new capabilities as network and business requirements change. Key features of Power 520 Express include:

• High scalability. Scales from hundreds to thousands of handsets on a single system.
• Converged voice and data communications. Delivers integrated, simultaneous voice and data over the corporate LAN and WAN.
• Open architecture. Standards-based architecture supports traditional PSTN connections and IP telephony protocols and standards. Enables easy integration with SIP-enabled 3rd party devices and applications through standard protocols and API's.
• Multi-site support with centralized administration. The ability to connect multiple sites and remote workers via the data network allows telephony and messaging services to be delivered and administered from a single location. Likewise, telecommuters can connect via a virtual private network for access to real-time telephony and voice messaging services from almost any location.

IBM Lotus Notes and IBM Lotus Sametime software deliver comprehensive productivity, communications and collaboration capabilities that keep pace with your real-time work environment.

Users in any organization want the ability to collaborate and share ideas that help stimulate growth, the opportunity to take action and make informed decisions, and the power to do their jobs better, every day. Showcasing a modern, user tested look-and-feel, Lotus Notes 8 software does just that, helping users work smarter with the tools they need, when and where they need them. It's visually appealing, highly consistent and feature rich. That means jobs can be done faster.

Lotus Notes 8 software is the premier integrated client for IBM Lotus Domino® 8 server software, combining e-mail, calendar and scheduling capabilities with a powerful desktop platform for collaborative applications. It is designed to help increase not only personal and team productivity, but overall organizational responsiveness.

IBM Lotus Sametime Standard, the IBM award-winning and market-leading platform for Unified Communications and Collaboration, offers integrated, enterprise instant messaging, VoIP, video chats and Web conferencing capabilities with the security features required for business use.

Lotus Sametime software helps organizations communicate more effectively, reduce travel costs and burdens, decrease response times and improve customer service.

In addition, Lotus Sametime software also provides an answer for organizations concerned about the security and compliance risks associated with the unmanaged use of public IM networks.

Lotus Sametime Standard software can help organizations:

• resolve problems and questions through clear, high-quality communications
• access global teams in real time
• create relationships with colleagues around the world
• work with others as if they are in the same room
• offer access to expertise and knowledge throughout the organization
• provide all of this within a security-rich system that can help minimize risk and promote regulatory compliance

Lotus Sametime Standard supports a wide variety of clients—including Microsoft® Windows®, Apple Macintosh, Linux® and many supported mobile devices, and is a platform for Unified Communications and Collaboration (UC ²), providing an extensible, open solution that is supported by a robust community of IBM Business Partners who offer telephony and video integration solutions and services.

Lotus Sametime software's integrated point-to-point video lets you see to whom you're talking, which makes meetings more personal and helps to build relationships. Now, with the IP telephony solutions from 3Com and Nortel on the Power platform, Lotus Sametime users can also make calls using their IP desk phone by simply clicking on a contact within their Lotus Sametime contact list. This allows users to quickly connect to co-workers and external contacts using existing contact information. Features include:

• Click-to-Dial. Use Lotus Sametime contact lists to make calls from your desktop phone by simply using the Call option within Lotus Sametime.
• Click-to-Conference. Add colleagues from your Lotus Sametime buddy list into an audio conference by simply "Inviting" others in your Lotus Sametime directory to join an ongoing call.
• View Telephony Presence. Through the Lotus Sametime client see whether colleagues are logged onto the Power server and if they are on a call.

Lotus Sametime coupled with powerful new Lotus Notes 8 software enables users to access everything they need to get the job done, all from one interface. No more switching between applications—instead, Lotus Notes 8 software lets users:

• Customize the right-hand sidebar with features they use most, such as day-at-a-glance views, instant messaging contact lists from Lotus Sametime software and the latest Web 2.0 features such as Really Simple Syndication (RSS) feeds.
• Search the Internet right from the Lotus Notes 8 interface with connections to leading Web search providers.
• Find information within Lotus Notes 8 software quickly with visual clues, such as flags, icons, color coding and presence awareness, for e-mail, contacts and calendars.

Enhanced instant messaging in Lotus Notes 8 software means that users can take advantage of instant messaging as a business tool. Users can give emphasis and meaning to messages with rich text editing capabilities. Tabbed windows make it possible to have multiple conversations without having to juggle multiple windows. Simple text messaging and presence awareness are available to all Lotus Notes users.

In addition, Lotus Sametime software users can access all of their contacts and use all of the features of the IBM Lotus Sametime Connect client from within the Lotus Notes 8 user interface. In addition, users can choose from a right-click menu of quick actions, including instant messaging and alerts, with increased presence awareness in Lotus Notes 8 software.

Lotus Sametime software includes the ability to encrypt all IM, voice chat and point-to-point video conversations, helping you keep sensitive business information secure. User authentication capabilities verify IM contacts using your corporate directory, so you can trust that the people with whom you communicate are who they say they are. Web conferences can be password protected to restrict and manage access, and "hidden" from the list of scheduled meetings. And the IT department can assign user access and privileges, making it easier to manage the environment.

Extend the capabilities of your existing software solutions by integrating with your applications and business processes. Open-standards-based Lotus Notes and Lotus Sametime software provides support for a wide range of platforms and operating systems, giving you the flexibility to choose the best technologies for your business. Software also integrates with Microsoft Office and Microsoft Outlook® applications, so real-time collaboration capabilities are never more than a click away.

In addition, Lotus Sametime users can communicate with outside business contacts who use public IM services—without any additional software license fees. And because Lotus Sametime software delivers both IM and Web conferencing capabilities, your IT department benefits from a single application that's easier to manage, deploy and test.

With IBM Lotus Domino and Lotus Sametime on the Power platform with IP telephony from 3Com and Nortel, everything you need to run your business is integrated into a single solution. Designed to be easy to operate and maintain—and built on open standards—the Power platform gives you broader choices and a greater capability to use the system you already have instead of buying a new server for every application.

The Power platform supports applications running on leading-edge IBM AIX®, IBM i, Linux, Java™, IBM WebSphere® and IBM Lotus Domino environments—all at the same time and all on one highly-reliable system.

See how IBM understands converging telephony and IT infrastructures.

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