Declaration of disaster
A "Disaster" is defined as an event that is recoverable from an off-site location only and has resulted from the unforseen loss of a Production Server's computing capability due solely to forces beyond your control. To qualify as a Disaster, such outage must be anticipated to last more than 4 hours, and must not be caused by, or otherwise related to hardware or software defect.
- Customer contacts local IBM Service
- IBM Service validates that outage meets criteria for disaster & instructs customer to activate processors on the Capacity BackUp Server
- Customer completes Declaration of Disaster Form (PDF, 19 KB)
- Customer forwards Form & a screen image of the Work with Temporary Capacity Screen to IBM Service
- Local IBM Service Manager Signs form
- IBM Service forwards signed form & screen image to TCOD@us.ibm.com
- The CoD Administrator credits customer account with maximum credit days granted under program
- The CoD Administrator informs the registered Business Partner of Declaration
- When primary site is operational, customer deactivates the standby processors on the Capacity BackUp Server
- Customer sends note to TCOD@us.ibm.com to inform IBM that primary site is operational
- The CoD Administrator adjusts the credit days to the actual days used (up to the maximum granted)
- Additional details can be found in the CoD Planning Guide posted on the Capacity on Demand Web page