IBM Platform Computing

Integrate Hadoop, Spark and born-on–the-cloud apps
on a shared services infrastructure

IBM Support Portal

Welcome to the IBM Platform Computing Support portal. Thank-you for your business. Our goal is to make your job easier. We hope you will find this information helpful.

This video provides an overview of the online support resources available for IBM Platform Computing clients. Learn (Video,xx:xx:xx) how you can benefit.

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Set up access to IBM Support

Note: These instructions are intended for your organization's Site Technical Contact (STC). If you are an STC, please ensure you complete all steps below. If you are not an STC, please complete Step 1.

For direct customers and OEMs:
Step 1: Create your IBM ID

Step 2: Set up your Service Request Tool Access

Step 3: Set up the Service Request Tool access for others in your organization

For non-OEM business partners:
As an IBM Business Partner, you can create and update service requests on behalf of your customer. The ability to do this requires two steps:

Service Requests

Software, Fixes and Documents Downloads

Contacting support – Technical Support

Contacting support – Non Technical Support

Non Technical Support (Client care) - For questions related to software licensing, contact role management, and more.

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