Why subscribe to an IBM Support Plan?
Platform Subscription and Support is designed to ensure your grids, clusters or HPC data centers operate efficiently within your unique environments.
When you subscribe, you receive these benefits:
What you need to know
Attention: All Platform Computing Customers and Business Partners
Global Technical Support for all Platform Computing products is not yet fully transitioned to standard IBM Support systems. Platform Computing Support can be accessed through existing channels (phone/email/eSupport). Please refer to my.platform.com for more details. Our Technical Support team will continue to focus on delivering customer satisfaction without compromise. The support services will be provided per your existing Platform Computing Support agreements.
As we work to integrate Platform and IBM Support, we will offer Platform customers expanded capabilities through IBM Support systems. Please check this page frequently to learn the current information on the IBM Support systems transition. As we complete the migration to IBM systems, you will be notified of the changes through future communications.
Our People Make the Difference
One of IBM’s greatest strengths is delivering outstanding customer support. It’s a part of our company culture. Our support team is made up of exceptional people who share a number of core qualities:
Share a Concern
If you have already contacted IBM Platform Support, and you have concerns about the handling of your issue please share your concern.