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Support for the PM for System p: no charge service level does not include reporting problems by voice/telephone to the IBM support center. If you have a problem, related to the "no charge service level" version of PM for System p, the PM for System p self-registration process, the PM Web site or the PM for System p no charge service reports, begin to solve the problem by reviewing the frequently asked questions (FAQ's). If you are unable to find an answer to the problem in the FAQ's, you may submit a problem report to IBM by completing this form. As an alternative to the form, you may also send an e-mail, in English, to ' aixsupt@ca.ibm.com'. This is a "best effort" support site and IBM will endeavor to respond to you within three business days.
The problem reporting process described above, does not apply to problems that are related to the installation or operation of the "Service Agent" or the transmission of customer data from "Service Agent" to IBM. These problems should continue to be submitted to IBM using normal country procedures already defined for "Service Agent" support.
Problems that are mistakenly submitted to "Service Agent" queues but, are identified as problems associated with the "no charge service level" version of PM for System p, the PM for System p self-registration process, the PM Web site or the PM for System p no charge service level reports will be returned to the submitter.
For faster resolution, prior to submitting your problem, we recommend you review the frequently asked questions (FAQ's).
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