Electronic Service Agent (SA) Installation
Question: How can I get the "Electronic Service Agent" software?
You can download the software by going to the FTP site.
Question: What must I have installed on my system before I install "Service Agent"?
The prerequisites for "Electronic Service Agent" are:
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A Modem and Analog phone line |
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Point to Point Protocol installed in AIX |
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Java level 1.6 or higher |
Question: How long does it take to install "Electronic Service Agent"?
After you have downloaded "Electronic Service Agent" and the prerequisites have been met, it should take approximately 20-30 minutes to install Electronic Service Agent on average. However, this time may vary based of the system structure.
Question: Where is the Electronic Service Agent installation process documented?
The SA installation process is documented in the Electronic Service Agent User's Guide downloadable from the web site.
Question: Where do I find additional documentation about "Electronic Service Agent"?
Here are multiple sources of additional information regarding "Electronic Service Agent":
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Electronic Service Agent for pSeries Hardware Management Console User's Guide, SC38-7107 |
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Electronic Service Agent User's Guide, SC38-7105 (also downloadable) |
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Hardware Management Console (HMC) for pSeries Operations Guide, SC38-0590* |
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Hardware Management Console (HMC) pSeries Maintenance Guide, SA38-0603* |
* Both documents are shipped with the pSeries Hardware Management Console (HMC).
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