Question: How do I get support for PM for System p?
Support for the PM for System p: no charge service level does not include reporting problems by voice/telephone to the IBM support center.
If you have a problem, related to the "no charge" version of PM for System p, the PM for System p self-registration process, the PM Web site or the PM for System p no charge reports, begin to solve the problem by reviewing the frequently asked questions (FAQ's). If you are unable to find answer to the problem in the FAQ's, you may submit a problem report to IBM by completing a Web form and then pressing the SUBMIT button. As an alternative to the form, you may also send an e-mail, in English, to 'aixsupt@ca.ibm.com'.
This is a "best effort" support site and IBM will endeavor to respond to you within three business days.
The problem reporting process described above, does not apply to problems that are related to the installation or operation of the "Service Agent" or the transmission of customer data from "Service Agent" to IBM. These problems should continue to be submitted to IBM using normal country procedures already defined for "Service Agent" support.
Problems that are mistakenly submitted to "Service Agent" queues but, are identified as problems associated with the "no charge" version of PM for System p, the PM for System p self-registration process, the PM Web site or the PM for System p no charge reports will be returned to the submitter.
Support for the PM for System p: full function service level - If you have a problem related to PM for System p or the PM Web site , please review the frequently asked questions (FAQ's).
If you are unable to find an answer to the problem in the FAQ's, please call the contact for your country, found in the contact list.
Question: What function does the Workload Estimator and PM for System p provide?
PM for System p data for your system can be integrated with the IBM Systems Workload Estimator (WLE) to help you easily size your next System p upgrade based on your utilization and growth. The PM for System p data can be used to:
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Size an upgrade |
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Evaluate/size a server consolidation |
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Evaluate/size your LPAR growth and performance |
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Size the addition of new workloads like Linux, WebSphere and Domino |
PM for System p provides a direct link to WLE. Use the "Size Next Upgrade" feature after signing in to view your reports.
Question: How long does it take to install the PM for System p software?
It takes approximately 5 to 10 minutes to install PM for System p code once you have downloaded it and satisfied the prerequisites.
Question: Where is the installation process documented?
The PM for System p installation process is documented in the performance management User's Guide downloadable from the FTP site.
Question: Where do I find additional documentation regarding PM for System p?
You have two basic sources of information: Performance Management User's Guide (PDF, 16.3 MB) and the PM for System p graphics tour (PDF, 1.10 MB).
Question: What is an IBM user id? How do I get one?
The IBM user ID, coupled with the self registration process gives you access authority to view your on-line reports. You get one by going to the IBM Web site by clicking here. Follow the instructions on the right side of the page if you do not have an existing id.
Question: I cannot get to the PM Website. Why?
The PM Web site is taken off line for scheduled maintenance. During these windows, the Web site(s) and/or the reports may not be available.
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Weekly Fixes - Tuesday's & Thursday's 5:00pm - 6:00pm ET (U.S. time zone) |
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Database backups - Saturday's - 9-11pm (U.S. time zone) |
Question: Where do I get the PM for System p software?
You can download the PM for System p software by going to the FTP site.
As of January 1, 2008, all AIX partitions must now be using the most current PM for System p Collection Agent (6.0.6.0), available at: ftp.software.ibm.com/aix/products/pmaix
Question: What are the prerequisites for the PM for System p software?
You need the following:
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Electronic Service Agent Installed and activated (2.2.0.0 or later) |
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You must have "root user access" |
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You must have the following disk space
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2 MB free in /usr |
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4 MB free in /var |
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4 MB free in /tmp |
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1 MB free in /home |
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16 MB and sufficient free physical partitions in rootvg to create the "PM pSeries filesystem /var/adm/perfmgr"
§ If the ppsize of rootvg is 4 MB then 4 physical partitions will be needed to create the 16 MB filesystem. If the ppsize for rootvg is 32 MB, the 1 physical partition would be used and the filesystem would be 32 MB rather than the 16 MB minimum
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Software
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AIX 5.1 or later |
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PM pSeries install fileset - pmaix.rte at 5.2.3.1 or later |
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Specific AIX filesets (all at the 5.1.0.0 level or later) |
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1 MB free in /home |
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16 MB and sufficient free physical partitions in rootvg to create the "PM pSeries filesystem /var/adm/perfmgr"
§ bos.acct for the commands vmstat and iostat in the /usr/bin
§ bos.rte.control
§ bos.rte.date
§ bos.rte.shell
§ bos.rte.edit
§ bos.rte.lvm
§ bos.rte.filesystem
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As of January 1, 2008, all AIX partitions must now be using the most current PM for System p Collection Agent (6.0.6.0), available at: ftp.software.ibm.com/aix/products/pmaix
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Question: Is it important that I remain current with PM for System p collection agent?
Yes, As of January 1, 2008, all AIX partitions must now be using the most current PM for System p Collection Agent (6.0.6.0), available at: ftp.software.ibm.com/aix/products/pmaix.
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