Getting started with no charge service level
Sign up for this complimentary service - four easy steps:
| |
|
Install and configure Service Agent |
| |
Install PM for System p client code |
| |
Verify that Service Agent is transmitting PM for System p data |
| |
Complete Self Registration |
Confirm that your system meets all the requirements.
Install and configure Electronic Service Agent
Electronic Service Agent can be installed and configured at any time at no cost. However, it must be installed and configured before the PM for System p client code will install. Electronic Service Agent now supports a secure connection via the internet.
To obtain Electronic Service Agent, the latest code and User's Guide may be downloaded via anonymous FTP from:
Detailed instructions on the installation and configuration of Electronic Service Agent are provided in the:
Install PM for System p client code (Collection Agent)
After the Electronic Service Agent code has been installed on a client, the PM for System p client code may be installed. The PM for System p code cannot be installed if Electronic Service Agent is not present on a system—installation will fail.
As of January 1, 2008, all AIX partitions must now be using the most current PM for System p Collection Agent (6.0.6.0), available at: ftp.software.ibm.com/aix/products/pmaix
To obtain the latest PM for System p client code and user's guide, download via anonymous FTP from:
Direct downloads are:
The client code may be downloaded and installed without being prompted for a password or entitlement verification, however no data will be processed unless the system you have installed is entitled and registered for service.
Verify that Electronic Service Agent is transmitting PM for System p performance data
For AIX:
| |
- Type smit (in lower-case) to activate the System Agent interface.
Select Problem Determination
Select Service Agent User Interface
Select Advanced Graphical or Advanced Text User Interface
- Log into UI
- Open the network folder
- Open the machine folder for the machine of interest
- Select Performance Management
- Fill in the parameters for Performance Management and select OK
- Select Manual Tools
- Select Performance Management
- Select machine of interest
- Click Send Performance Management to IBM
- Select CallLog
- Verify successful transmission of PM data
|
Complete "performance management registration"
Registration of a server or LPAR is a process that you complete once the PM data has been successfully transmitted to IBM and you have received the e–mail containing the registration key. The registration entails the following steps:
| |
- Create or modify a Performance Management group.
- Register the entitled systems under your group.
- Set user access to view your reports.
|
Performance data for PM for System p cannot be viewed until registration is completed.
If you do not already have a Web Identity username and password you will have to create one in order to register your systems.
Support for the PM for System p: no charge service level does not include reporting problems by voice/telephone to the IBM support center.
If you have a problem, related to the "no charge service level" version of PM for System p, the PM for System p self-registration process, the PM Web site or the PM for System p no charge service reports, begin to solve the problem by reviewing the frequently asked questions (FAQ's). If you are unable to find answer to the problem in the FAQ's, you may submit a problem report to IBM by completing a Web form and then pressing the SUBMIT button. As an alternative to the form, you may also send an e-mail, in English, to 'aixsupt@ca.ibm.com'.
This is a "best effort" support site and IBM will endeavor to respond to you within three business days.
The problem reporting process described above, does not apply to problems that are related to the installation or operation of the "Service Agent" or the transmission of customer data from "Service Agent" to IBM. These problems should continue to be submitted to IBM using normal country procedures already defined for "Service Agent" support.
Problems that are mistakenly submitted to "Service Agent" queues but, are identified as problems associated with the "no charge service level" version of PM for System p, the PM for System p self-registration process, the PM Web site or the PM for System p no charge service level reports will be returned to the submitter.
For faster resolution, prior to submitting your problem, we recommend you review the frequently asked questions.
|
