Question: How do I buy HACMP?
Answer: To order HACMP for AIX 5L or HACMP for Linux contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: ibm_direct@vnet.ibm.com
Mail: IBM Americas Call Centers
Dept: IBM CALL, 11th Floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: RE001
To order HACMP for AIX 5L, specify product # 5765-F62.
To order HACMP for Linux, specify product # 5765-G71.
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Question: How many licenses will I need?
Answer: HACMP for AIX 5L and HACMP for Linux are server products that have one charge unit: Number of processors. The number of processors is the sum of the number of processors on which HACMP V5 will be installed or run.
The same rules apply to the optional features HACMP/XD for AIX 5L and HACMP Smart Assists for AIX 5L.
Ordering and billing is per physical processor, regardless of processor sharing ("sub-cpu LPARs"). A processor shared among multiple partitions counts as one processor.
This program is eligible for sub-capacity pricing, usage, and billing. Refer to the Product announcement for more information.
Question: Can I add HACMP licenses or processors for short-term use, or additional inexpensive idle backup processors and memory?
Answer: Yes! With the appropriate prerequisites in place you can add 450-processor-days of On/Off CoD whenever needed. See the On/Off CoD Announcement Letter 204-298 and 105-056
Question: Is there a Try and Buy option?
Answer: No. However, all IBM software offered under IPLA provides a 30-day money-back guarantee (on the first acquisition of the product).
Question: How much does it cost to upgrade to HACMP from a prior release?
Answer:If you have the Software Maintenance Agreement 566x-HMP for AIX 5L you can receive new releases of HACMP for AIX 5L for no additional charge. If you have the Software Maintenance Agreement 566x-HMM for Linux you will be able to receive future new releases of HACMP for Linux for no additional charge.
Question: Are there service offerings available for help in deploying HACMP solutions?
Answer: The following fee service offerings are available:
IBM Global Services offers a comprehensive selection of locally and remotely delivered services to address your individual support requirements. When you need help with questions or problems with AIX 5L, applications, middleware, performance, and tuning, select from a list of remotely delivered services that include:
- IBM Operational Support Services—Consult Line
- IBM Operational Support Services—pSeries Performance Management
- IBM Operational Support RS/6000—System Alert
When you need help onsite with installation, migration, and service, select from a list of locally delivered services that include:
- IBM High Availability Services—Availability Cluster Implementation Services for RS/6000
- IBM Migration Services for RS/6000—Workstation/Server and Enterprise Server
- IBM Migration Services for RS/6000 SP
- IBM ServicePac® for Maintenance Service for Midrange Products
- IBM House Call
For additional information, call your local IBM Support Family Information Center or go to http://www.ibm.com/services
Question: What is the IBM high availability services offering?
Answer: The IBM high availability services is a fee service offering provided by IBM Global Services.
The IBM High Availability Services—Availability Cluster Implementation Services offering provides basic and customized help for installation of HACMP clusters. This service is designed as a customized offering with the following elements:
- High availability cluster proof of concept review
- Planning and design of an availability cluster
- Installation and configuration of the availability cluster
- Applications integration assistance
- Development and execution of a cluster test plan
- Enhanced monitoring and reporting
- Operation planning and operations documentation development
- Migration/Upgrades services
- High availability cluster assurance review
For additional information, call your local IBM Support Family Information Center or go to http://www.ibm.com/services/us/index.wss/so/its/a1000032 .
Question: What services are available from UNIX software services?
Answer: UNIX software services (USS) mission is to drive client acceptance of Unix products through lab-based services. USS focuses on niche and emerging technologies. Specific to HACMP, USS is focused on HACMP/XD (HAGEO), GEORM, and emerging HACMP technologies such as Geographic Logical Volume Manager (HACMP/XD for GLVM) and HACMP for Linux on POWER. USS also partners with IBM Global Services to "fill-in-the-gaps" on HACMP planning and implementation engagements. For more information, refer to .
Question: How long will my version of HACMP be supported?
Answer: Each new version or release of HACMP is typically supported for at least 3 years from the initial offering date. Refer to the Sales Manual for updates. For more product and version lifecycle information, refer to the product lifecycle site.
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