CTI Group and IBM BladeCenter

Delivering advanced, hosted VoIP services

"The IBM BladeCenter provides CTI Group with a perfect blend of cost-effective resilience and scalability. It allows SmartRecord IPs modular architecture to scale over time within a customer deployment with low overheads, in terms of upgrade costs, rack space, power consumption and server integration, benefiting both CTI and our customers."

— Trevor Davis, Product Manager, CTI Group

Many telecom service providers are migrating traditional, premise based solutions to hosted applications. As businesses, contact centers and enterprises face increasing regulatory, quality management and legal demands; call recording has become a business necessity.

SmartRecord IP

CTI Group has specifically developed SmartRecord IP as a carrier-grade, multi-tenant, call-recording solution for telecom service providers. SmartRecord IP enables the service provider to offer hosted recording services to their enterprise customers.

SmartRecord IP is designed for telecom companies that provide hosted VoIP services. It allows them to offer call recording as an enhanced service, while ensuring that the call recorder tightly integrates with their VoIP softswitch platform.

It provides businesses and enterprises with a cost effective, centralized call recorder, helping reduce the cost of recording across a distributed workforce.

Unlike other solutions, SmartRecord IP does not rely on a “packet-sniffing” methodology, but uses patented technology to direct calls that are proper to record from the softswitch application servers to the recording servers, reducing network management and network overheads, while avoiding client confidentiality issues.

Sample Configuration

Services
Control
Transport
Acess

Chassis	BladeCenter HT
Server	HS21- Intel Xeon Dual Core
Memory	4GB
Other	Linux

CTI Group and IBM: a powerful combination

The combination of CTI Group and the IBM BladeCenter family delivers the performance, reliability and affordability demanded by mission critical telecommunications applications. The IBM BladeCenter is the ideal platform for the deployment of these services providing a single platform to help reduce operating costs and complexity.