IBM Servers and Storage are at the top
IBM retained its No.1 position in the Servers category, second time in a row. And we have also topped the list in the Storage category, this year.
We are ranked as No.1 in the Servers and Storage categories by DQ-CMR Customer Satisfaction Audit 2012 among CIOs and IT Managers in India.
We earned the No.1 spot by primarily focusing on innovation. From Overall product to Ocerall post-sales service, IBM Servers and Storage scored the highest customer satisfaction scores across various parameters, leaving behind competitors like HP, Dell, SUN, HCL, EMC, and Wipro
Overall product
Racing ahead of the competition, IBM scored 88.8 out of 100 in the Overall product category. Scoring the highest in overall product reliability and ease of product implementation & use subcategories, IBM proved to be a clear winner by delivering the best products and services.
- Overall pre-sales & marketing
Performing equally well in the Overall pre-sales & marketing category, a score of 88.9 out of 100 sealed IBM’s position at the top. This shows that IBM’s business partners were successful in understanding customer’s specific business domain.
- Overall price & commercial
IBM scored 85.8 on 100 in the Overall price & commercial category which involved strong competition. However, IBM managed to grab maximum points in this category, proving to also be cost-effective.
- Overall delivery & installation
The Overall delivery & installation category saw IBM scoring the highest number of points again. IBM left its competitors behind with the highest score of 87.8 on 100. The score serves as an indicator to the fact that in demonstration/training/handholding initiative by the vendors, IBM brand is valued most.
- Overall post-sales service
With the highest score of 86 on 100, IBM was way ahead of its competitors in the Overall post-sales service category. Measured for availability of spare parts and interaction with the service team, this high score reflects the quality service that IBM offers.
- Green initiatives
Even in the case of meeting customers’ Green expectations, IBM was way ahead of the competition. IBM’s focus on environmental friendly initiatives was rated the highest. In case of products with clear energy efficiency advantages, IBM was again at the top, proving to be highly Green efficient.
Quotes from the top
Alok Ohrie in his interview with Dataquest
Alok Ohrie - Director, Systems and Technology Group, IBM India/SA
"Our vision is to become an undisputed technology leader and a transformational partner across all segments"
Your partnership and support has made us the best
Our strong position in servers reflects our clients’ clear commitment in choosing only the best for their businesses. Without the support of our sales team and business partners, it wouldn’t have been possible for us to achieve this result. We will continue to focus on creating innovative products and services for customers. We would like to thank all our customers and our business partners for their continued support.
IDC’s Asia/Pacific Quarterly Enterprise Server Tracker, Q4 2011, February 2012
The best in the business
In 2010, we successfully launched IBM POWER7® servers and IBM eX5 Enterprise Systems, which enabled our clients to choose nothing but the best for their businesses.
IBM POWER7®, the next level of business computing.
POWER7 is a landmark in Power System evolution that offers virtualisation without limits, workload optimisation, resiliency without downtime and management with automation.
Presenting the power of simplicity over complexity. IBM eX5 Enterprise Systems.
IBM eX5 Enterprise Systems, featuring the Intel® Xeon® processor 7500 series and Intel Xeon processor 6500 series are designed to help your business maximise memory, minimise cost and simplify deployment.
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DQ-CMR Customer Satisfaction Audit 2012
