Message . . . . : iSeries Support for Windows Network Neighborhood started, but an error was encountered.
For reason codes 1, 3 and 4, see the Recovery text in the message.
For reason code 2, see the additional information below.
Reason code 2
Message cause text:
A Logon Server or Domain Master Browser service already running on conflicts with the i5/OS NetServer.
Message recovery text:
The IP address of the conflicting machine is . The i5/OS NetServer is configured as the Domain Logon Server, however, an attempt to bind to the unique NETBIOS name failed. The NETBIOS name is composed of the domain name followed by a service identifier. If the service identifier is 1B, then the Logon Service will not be fully functional. If the service identifier is 1D then the Master Browser Service will not be fully functional. See this page for recovery options.
When i5/OS NetServer starts as a logon server, several unique service names must be registered for the domain. Clients that need these services can search for the registered names and determine which system is providing them.
Reason code 2 indicates that the name service (NetBIOS over TCP/IP) was unable to grant the request because one of the following situations exist:
- A system on the local network segment is already providing Master Browser or Logon services for the domain
- A system on a remote network segment is providing Master Browser or Logon services for the domain and it along with i5/OS NetServer are both configured for the same name server (i.e. WINS).
In the error message, a
logon server conflict is indicated by a
domain<1B> name (also known as a
domain master browser conflict). A
segment master browser conflict is indicated by a
domain<1D> name. The following sections deal with the resolution of these conflicts in more detail.
Note: Another conflict that is not specifically addressed by the message in V5R1 is indicated by a
domain<00> name. If you see this name in the message, it is most likely caused by the conflicting machine in the network having a
host name that is the same as the
domain name that i5/OS NetServer is configured for.
If the Logon Server conflict occurs when i5/OS NetServer is started, the problem is caused by the conflicting machine claiming to provide the Logon Server and domain master browser services. i5/OS NetServer, therefore, cannot establish itself as the domain master browser and the logon server.
The first thing to determine is whether the systems in conflict are members of the correct domain. Because you can have only one logon server per domain, the domain of one of the logon servers may be incorrect.
To
change the domain for the conflicting system, perform the following steps:
For Windows 9x/NT:
- Open
Control Panel-->Networks and click the
Network Identification tab.
- Enter the correct domain name or workgroup and click
OK.
- Click
OK on the
Networks panel and you will be asked to reboot.
For Windows 2000/XP:
- Open
Control Panel-->System and click the
Network Identification tab.
- Click
Properties and enter the correct domain name or workgroup.
- Click
OK and you will be asked to reboot.
For iSeries:
- In Operations Navigator, select
Network-->Servers-->TCP/IP.
- Right-click
i5/OS NetServer and select
Properties.
- Click
Next Start on the
General tab and enter the correct domain name.
- Click
OK and
OK again on the properties panel.
- End and restart i5/OS NetServer for the property change to take effect.
After changing the domain on the conflicting system, end and restart i5/OS NetServer on the system receiving the conflict message.
You might determine that the conflicting system is a member of the correct domain, however, it should no longer be a logon server. In this case, the appropriate service(s) need to be disabled.
To allow i5/OS NetServer to
register the 1B service properly, perform the following steps:
- Disable the Service on the conflicting system.
For Windows NT Server:
- Open
Control Panel-->Services.
- Select the
Server service and click
Stop.
- OPTIONAL: To disable the service the next time the computer boots, click Startup. On the pop-up panel, change the
Startup Type to
Disabled and click
OK.
For Windows 2000/XP:
- Open
Start-->Administrative Tools-->Services.
- Right-click the
Server service and select
Stop.
- OPTIONAL: To disable the service the next time the computer boots, right-click the
Server service and select
Properties. On the pop-up panel, change the
Startup Type to
Disabled and click
OK.
For iSeries:
- In Operations Navigator, select
Network-->Servers-->TCP/IP.
- Right-click
i5/OS NetServer and select
Properties.
- Click
Next Start on the
General tab and change the
Logon server role to
None.
- Click
OK and
OK again on the properties panel.
- End and restart i5/OS NetServer for the property change to take effect.
- Verify that the service has been disabled.
- Open a command prompt window on the conflicting computer or other PC on the network.
- Type:
nbtstat -a Where is the name of the conflicting computer.
- Verify that an entry for
domain_name <1B>
does not exist, where domain_name is the name of the domain the logon server is servicing.
- End and restart i5/OS NetServer. When i5/OS NetServer initializes, it is now able to start the logon service as well.
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The Logon Server maintains the domain master browse list of domains and computers sharing resources. Because the logon server is the domain master browser, it is also the segment master browser. i5/OS NetServer is unable to start its Master Browser service because of a conflicting computer maintaining the segment master browse list. Therefore, browse lists across the network are likely to be incomplete and inconsistent. When other browsers in the network contact the logon server for an updated browse list, the
returned
list will be incomplete due to this conflict.
If the logon server and an existing master browser are in the same network segment, normally, the logon server is allowed to acquire the segment master name when it starts up. The old segment master browser sees the new segment master browser, initiates an election process (because there can be only one master browser per segment), and releases its 1D name (demotes itself) if it loses the election. However, if WINS is being used to manage the name service across segments and a segment master browser has registered itself with WINS (not all PCs do so to allow multiple domain segments), you will see this message. Also, if the conflicting master browser is another iSeries, then you are likely to see this message.
This conflict usually does not prevent a user from logging onto the domain. However, if the client machine is in a remote network segment and is relying on browse lists to find the presence of the logon server, the conflict may affect the client machine's ability to resolve to the logon server.
To allow i5/OS NetServer to register the service properly, either change the domain of the conflicting system or disable the master browser service on the conflicting system. If the domain needs to be changed, then follow the domain change steps in the
Logon Server conflict section above.
Note: Changing to a new domain means the computer will no longer maintain a browse list for the old domain.
To start i5/OS NetServer properly by disabling the conflicting service, perform the following steps:
- Disable the service on the conflicting system. You need to determine whether the service should be only temporarily disabled or permanently disabled as well.
If the conflicting system is on the same network segment as the logon server you are trying to start, then it should be permanently disabled. If the system is in a remote network segment, the system can still function as a master browser if it is not another iSeries logon server.
For Windows 9x:
Determine whether the Win9x system really needs to be a file or print server. It will not try to become a master browser if it is not configured to share files or printers. If the system does
not need to share files or printers, perform the following:
- In the
Control Panel, open
Networks.
- Click the
File and Print Sharing button underneath the
Client for Microsoft Networks drop down box.
- Uncheck both the file and printer sharing boxes and click
OK. This removes the
File and Printer Sharing for Microsoft Networks component and the computer will no longer act as a master browser.
- Click
OK to save the configuration and you will be asked to reboot.
If the system
does need to share files or printers and you want to permanently disable the master browser service, perform the following steps:
- Select the service
File and Printer Sharing for Microsoft Networks.
- Open the
Properties panel, and click on the
Advanced tab.
- Select the
Browse Master property and change the value to
Disabled.
- Click
OK and
OK again on the Network properties panel. You will be asked to reboot.
If the service needs to be temporarily disabled, shutdown the PC, but do not restart it yet.
For Windows NT:
- Open
Control Panel-->Services and select the
Computer Browser service.
- To tempararily disable the service: click
Stop.
- [Optional] To permanently disable the service as well: click
Startup. On the pop-up panel, change the
Startup Type to
Disabled and click
OK.
For Windows 2000/XP:
- Open
Start-->Administrative Tools-->Services.
- Right-click the
Computer Browser service and select
Stop.
- [Optional] To permanently disable the service as well: right-click the
Computer Browser service and select
Properties. On the pop-up panel, change the
Startup Type to
Disabled and click
OK.
For iSeries:
- In Operations Navigator, select
Network-->Servers-->TCP/IP
- Right-click
i5/OS NetServer and select
Properties
- Click
Next Start on the
General tab and change the
Logon server role to
None
- Click
OK and
OK again on the properties panel
- End and restart i5/OS NetServer for the property change to take effect
- Verify that the service has been disabled.
- Open a command prompt window on the conflicting computer or other PC on the network.
- Type:
nbtstat -a Where is the name of the conflicting computer.
- Verify that an entry for
domain_name <1D>
does not exist, where domain_name is the name of the domain the logon server is servicing.
- End and restart i5/OS NetServer on the system that received the conflict message. When i5/OS NetServer initializes, it is now able to start the Master Browser service as well.
- If the conflicting system was shutdown in order to disable its master browser service, you can now boot the system.
You should now have the conflict resolved. If you have trouble with any of the steps, contact your service representative. For more information on browsing and troubleshooting, see these Microsoft articles:
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