RE3020C - IBM Remote Management Agent technical education

This course provides IBM customers with a working knowledge of Remote Management Agent (RMA V2). The course includes descriptions of RMA functions, features, architecture, hardware/software requirements, and practical uses.

This course is designed for IBM customers worldwide who need technical education on IBM Remote Management Agent.

• Course introduction
• IBM systems management strategy
• Remote Management Agent introduction
• Retail Extensions for IBM Director
• IBM WebSphere Remote Server Systems Management Accelerators
• Getting support

At the end of each module there is a self-assessment. These assessments are designed to help you review the information presented in the module. The course also includes a final assessment.

Upon completion of this course, you should be able to:

• Provide an overview of the functions provided by RMA
• Explain where RMA fits with the overall SIF architecture
• Explain where RMA fits in the IBM systems management strategy for retail
• Describe RMA implementation options
• Describe the relationship between RMA and enterprise systems management solutions
• Provide example implementation scenarios
• List the benefits of an RMA solution
• Locate instructions for installing RMA
• Locate information to assist in problem determination and troubleshooting
• Locate programming examples and guidelines
• Locate additional information on RMA
• Access technical support for RMA

Familiarity with Store Integration Framework is required. Familiarity with Java programming would be helpful, but is not a requirement.

The IBM Retail Education Manager v1.0 tool is required to take this course. You must download and install IBM Retail Education Manager v1.0 on your system before downloading the course modules. If you already have IBM Retail Education Manager v1.0 on your system, you do not need to download it again.

This course also requires that you have the latest versions of the following software downloaded on your computer:  – Adobe Shockwave Player
 – Adobe Flash Player
 – Adobe Acrobat Reader
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Enroll in this offering.

After submitting the enrollment form, you will receive confirmation via email. Enrollment requests are processed manually, and confirmations and course access instructions are normally sent within 24 hours. However, in certain circumstances it may take up to 48 hours before your confirmation email is sent.