Faster time-to-market of services through enhanced visibility, control, and automation
A smart planet is more instrumented, interconnected and intelligent, creating new opportunities for business to deliver innovative, differentiated services across a dynamic infrastructure. IBM Service Management provides visibility, control and automation across all stages of the service lifecycle. Organizations can build, run and manage services across both IT and business environments to support rapidly changing business requirements. We back this with years of industry expertise and worldwide experience.
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- Accelerate service deployment and software delivery while improving service quality with new solutions and enhanced integration across testing and operations.
- Reduce risk and improve service quality by sharing asset information across development and production with Rational Asset Manager and Tivoli Change and Configuration Management Database.
- Speed service delivery with integrated discovery and provisioning across test and production environments with Rational Test Lab Manager, Tivoli Provisioning Manager and Tivoli Application Dependency Discovery Manager.
- Speed problem replication and resolution by tracking common performance data across production and test environments with Rational Performance Tester and Tivoli Composite Application Manager.
- Improve enterprise planning with better intelligence and a deeper view of IT and business building blocks with Rational System Architect.
- Comprehensive test planning and quality workflow solution with new business intelligence capabilities covering risk ranking, assessment and defect prevention. Check out Rational Quality Manager.
- Gain deeper discovery of configuration information with Tivoli Change and Configuration Management Database.
- Drive greater operational and energy efficiency and data center transformation.
- Improve provisioning across physical and virtual environments and new image management of virtual images and software stacks.
- Tivoli Provisioning Manager and TPM for Images v7.1.1
- Speed problem resolution by integrating network, system and application metrics.
- Integration of Systems Director, Tivoli IT Monitoring, and Tivoli Network Manager
- Increase visibility of energy and thermal information with new data center heat maps to help reduce energy costs.
- Enhanced support for monitoring, security, and compliance capabilities across the following industries to help accelerate time to market, support compliance and reduce risk.
- Chemicals and Petroleum: Management of converged infrastructures to help improve asset lifecycle and reduce maintenance costs.
- Energy and Utilities for the IBM SAFE Framework: Visibility of grid health (IP, SCADA. IT and smart meters) to help improve reliability and reduce costs.
- Healthcare: Monitoring, security and compliance capabilities to help improve service quality and patient focus.
- Banking: Monitoring of systems and infrastructure coupled with user identity tracking to support availability and compliance.
- IBM IT Management Consulting Services – IT service strategy – New addition to IT Strategy and Architecture services to help clients establish an IT service strategy with a defined IT service portfolio and service catalog.
- IBM Remote Managed Infrastructure Services (RMIS) – Enhanced server services help companies manage server environments cost-effectively, with new support for the IBM i platform, Microsoft Exchange server, and select network devices.
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