|
IBM Support for xCAT gives you the flexibility to choose from two tiers of IBM support depending on your business needs. Based on your requirements for features such as access methods, technical contacts and targeted response times, you can optimize the value that you are getting from the open source community and IBM.
The annual renewable support offering is priced per server.
- Technical support is provided worldwide.
- The IBM Support for xCAT is offered for xCAT Version 2.0 and beyond.
- All fixes and code updates are provided to the open source project through the official SourceForge xCAT Web site.
There are two tiers of IBM Support for xCAT that provide support based on your particular needs. Both offerings are delivered via remote support teams—on-site support is not provided. The Enhanced and Elite support tiers offer the following benefits:
Selected Support
Offerings |
IBM Enhanced
Support |
IBM Elite
Support |
Electronic Problem
Submission |
Yes |
Yes |
Voice Problem
Submission |
Yes |
Yes |
Number of Electronic
or Voice problems |
Unlimited |
Unlimited |
| Support Hours |
8am - 5pm
Mon-Fri |
8am - 5pm
Mon-Fri
(24x7x365 for severity 1) |
| Response Target |
4 business
hours |
2 business
hours |
| Technical Contacts |
2 |
Unlimited |
Developer Assistance
Incidents |
Variable |
Variable |
| Availability |
Worldwide |
Worldwide |
In addition, if you download the IBM Resource Monitoring and Control (RMC) plug-in for monitoring capabilities for use with xCAT 2 and have purchased IBM Support for xCAT, you will be provided support for RMC as part of the contract agreement.
| 
