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Customer Support Plan for IBM Z, Storage, and Power Systems - US and Canada

Document Author:

Diane Basara Britton

Document ID:


Doc. Organization:

IBM Systems

Document Revised:


Product(s) covered:

IBM Power Systems; IBM Storage; IBM Z

Abstract: This document communicates IBM technical support available to you, the procedures for obtaining support, and information on contacting IBM.

You will find information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), team members’ roles and responsibilities, as well as information available online and by phone.

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Planning and Design


IBM Power Systems; IBM Storage; IBM Z



customer support plan, csp, power, storage, Z, Customer Support Plan

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