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Customer Support Plan for IBM Z, Storage, and Power Systems - US and Canada



Document Author:

Diane Basara Britton


Document ID:

PRS5403


Doc. Organization:

IBM Systems


Document Revised:

07/10/2019


Product(s) covered:

IBM Power Systems; IBM Storage; IBM Z







Abstract: This document communicates IBM technical support available to you, the procedures for obtaining support, and information on contacting IBM.

You will find information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), team members’ roles and responsibilities, as well as information available online and by phone.

2Q IBM z, System Storage and Power Systems Combined CSP FINALJune30.docx



Classification:

Hardware

Category:

Planning and Design




Platform(s):

IBM Power Systems; IBM Storage; IBM Z



:


Keywords:

customer support plan, csp, power, storage, Z, Customer Support Plan

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