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Customer Support Plan for IBM Power Systems - U.S. and Canada



Document Author:

Diane Basara Britton


Document ID:

PRS4355


Doc. Organization:

IBM Systems


Document Revised:

03/04/2019


Product(s) covered:

Power







Abstract: This document communicates IBM technical support available to you, the procedures for obtaining support, and information on contacting IBM.

You will find information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), team members’ roles and responsibilities, as well as information available online and by phone.

1Q19IBM CSP for Power Systems US and Canada 022219 Final.docx



Classification:

Hardware

Category:

Hardware/Software Maintenance




Platform(s):

IBM Power Systems



O/S:

AIX; i5/OS

Keywords:

Power, System p, System i

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