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Customer Support Plan for IBM z & Mainframe - US and CA



Document Author:

John KEENAN MCCARTHY


Document ID:

PRS246


Doc. Organization:

WSC IBM Z


Document Revised:

06/28/2019


Product(s) covered:

IBM Z







Abstract: This document communicates IBM technical support available to you, the procedures for obtaining support, and information on contacting IBM.

You will find information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), team members’ roles and responsibilities, as well as information available online and by phone.

This document has been replaced by Customer Support Plan for IBM Z, Storage, and Power Systems - US and Canada



Classification:

Hardware

Category:

Planning and Design




Platform(s):

IBM Z



:


Keywords:

Customer Support Plan

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