Customer Support Plan for IBM z & Mainframe - US and CA
John KEENAN MCCARTHY
WSC IBM Z
Abstract: This document communicates IBM technical support available to you, the procedures for obtaining support, and information on contacting IBM.
You will find information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), team members’ roles and responsibilities, as well as information available online and by phone.