Customer Support Plan for IBM Mainframe and System z - U.S. and Canada
Document Author: Additional Author(s):
Melissa May
Gary Liss, Cindy Thomas
Document ID:
PRS246
Doc. Organization:
Technical Sales Support - North America
Document Revised:
10/05/2009
Product(s) covered:
Customer Support Plan; zSeries
Abstract: This document communicates IBM technical support available to you, the procedures for obtaining support, and information on contacting IBM.
You will find information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), team members’ roles and responsibilities, as well as information available online and by phone.
Classification:
Hardware
Category:
Planning and Design
Platform(s):
IBM System z Family
:
Keywords:
Customer Support Plan
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