Techdocs Library > Customer support plans > Customer Support Plan for IBM System x - U.S.

Document Author: Additional Author(s):	Melissa May Gary Liss, Cindy Thomas		Document ID:	PRS245
Doc. Organization:	Technical Sales Support - North America		Document Revised:	10/03/2009
Product(s) covered:	Customer Support Plan; xSeries

Abstract: The Customer Support Plan (CSP) communicates available IBM technical support -- with information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), as well as support information available online and by phone.

Classification:	Hardware; Software	Category:	Planning and Design
Platform(s):	IBM System x Family
:		Keywords:	Customer Support Plan