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Customer Support Plan for IBM System x - U.S. and Canada



Document Author:
Additional Author(s):

Melissa May
Gary Liss, Cindy Thomas


Document ID:

PRS245


Doc. Organization:

Techline Americas


Document Revised:

08/13/2013


Product(s) covered:

Customer Support Plan; xSeries







Abstract: The Customer Support Plan (CSP) communicates available IBM technical support -- with information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), as well as support information available online and by phone.

IBM CSP for System x US and CA.doc



Classification:

Hardware; Software

Category:

Planning and Design




Platform(s):

IBM System x Family



:


Keywords:

Customer Support Plan

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