Customer Support Plan for IBM System x - U.S. and Canada
Document Author: Additional Author(s):
Gary Liss, Cindy Thomas
Technical Sales Support - North America
Customer Support Plan; xSeries
Abstract: The Customer Support Plan (CSP) communicates available IBM technical support -- with information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), as well as support information available online and by phone.