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Customer Support Plan for IBM System x - U.S. and Canada

Document Author:
Additional Author(s):

Melissa May
Gary Liss, Cindy Thomas

Document ID:


Doc. Organization:

Techline Americas

Document Revised:


Product(s) covered:

Customer Support Plan; xSeries

Abstract: The Customer Support Plan (CSP) communicates available IBM technical support -- with information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), as well as support information available online and by phone.

IBM CSP for System x US and CA.doc


Hardware; Software


Planning and Design


IBM System x Family



Customer Support Plan

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