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CSPs - Customer Support Plans


IBM offers so much in support and services, that customers can get quite confused. When Sales or ITS Specialists take customers a Customer Support Plan, it speaks to real customer needs. In fact, customers have indicated that the CSP helps them feel more comfortable with our service and support. And, a more comfortable (and informed) customer is a more satisfied customer!

  • Customers get an overview of IBM's depth of support experience and expertise -- from their own internal IBM team contacts, through e-Support, hardware and software support, to "the Works" -- IBM Global Services. The CSP even includes escalation procedures!
  • The document showcases IBM's web-delivered support, easing the load on IBM personnel.
  • Customers agree on the value of the CSP's handy lists -- of internal support contacts, support URLs, and phone numbers.

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