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Customer Support Plan for IBM z & Mainframe - US and CA



Document Author:
Additional Author(s):

John KEENAN MCCARTHY
Douglas Greiwe


Document ID:

PRS246


Doc. Organization:

WSC IBM Z


Document Revised:

11/20/2018


Product(s) covered:

IBM System z; IBM Z







Abstract: This document communicates IBM technical support available to you, the procedures for obtaining support, and information on contacting IBM.

You will find information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), team members’ roles and responsibilities, as well as information available online and by phone.

IBM CSP for IBM z & Mainframe US and CA.docIBM CSP for IBM z & Mainframe US and CA.doc



Classification:

Hardware

Category:

Planning and Design




Platform(s):

IBM Z



:


Keywords:

Customer Support Plan

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