IBM Elastic Storage Server (ESS) Support Reference Guide
Document Author: Additional Author(s):
Gregory K Scott
Abstract: This guide is intended primarily for IBM ESS clients, but also any IBMers who need to work with ESS Support. The purpose of this reference guide is to help you:
- Get the most value out of ESS Support.
- Understand how to engage ESS Support and what to expect from IBM.
- Know whom to contact, and how, if there is a problem with ESS Support.
- Learn about additional Support levels and Services options.