Solutions: CRM (Customer relationship management) |
 |
|
|
|
Personalize offerings for your customers
Do you really know your customers? How do they like to interact with you? How well is your online channel performing? Can you anticipate their changing needs? Are they advocates for your brand or will they easily move to your competitor? By learning more about their lifetime behaviors, you can develop stronger relationships and increase loyalty. IBM offers strategic customer relationship management (CRM) solutions tailored to specific industry processes that can promote growth and profitability by providing a compelling, consistent customer experience across channels.
IBM CRM solutions enable a better understanding of customer sets and expectations to improve interactions with your employees and online systems. We offer:
- Technology platforms that align business units across departments, enabling collaborative information sharing.
- Strategic alliances with world-leading application providers including Oracle, SAP, Avaya, Genesys, Infor, KANA, and Nortel.
- Extensive industry-specific strategy, implementation, integration and infrastructure expertise.
- The right mix of hardware, software and services that can help drive a successful CRM implementation at your company.
Our CRM solutions are based on customer-focused strategies, incorporate all necessary departments, and are built on a scalable architecture that can start small but adjust to growing volumes of data. We have technology integration and project management expertise to help ensure a successful, consistent implementation across your business processes. Let IBM help you turn customers into advocates, while driving profitability and growth across your organization.
|
|
|
| |
 |
Branch convergence from IBM and Avaya
The inability to reach the right expert at the right time. Inefficient use of customer representatives. Inconsistent customer experiences. See how IBM and Avaya can help eliminate these frustrations through the creation of an enhanced branch communications network. |
| |
|
Citizen relationship management for revenue and fiscal management from IBM
Are you looking for a new public service strategy? IBM can help you create a real-time environment where your constituents' satisfaction is number one. We provide consulting services and solution development to government agencies throughout the world. |
| |
|
Constituent services management from IBM
Are your agencies sharing information to streamline operations, improve response times and increase citizen satisfaction? Can citizens conduct local government business anytime, anywhere? IBM can help you achieve these goals by providing multichannel access—phone, Web, fax, mail, walk-in—to government services. |
| |
|
Contact center optimization from IBM
Your call center system can be a critical asset or a costly liability. IBM can help reduce the complexity of providing exceptional customer service on demand. Capture customer information and transform it into business intelligence. Deepen computer telephony integration into interactive voice response, Web and agent desktop systems. |
| |
|
Customer implementation services from IBM
Need to improve control of customer service operations at a significantly reduced cost? Can your existing customer service systems support your business effectively or efficiently? Upgrade or replace your existing customer service systems to reduce cost per touch. Improve service quality, while managing the risks. |
| |
|
Customer operations and strategy for energy and utilities from IBM
IBM can help you transform your customer service operation into a flexible, cost-effective force that drives your business rather than burdens your bottom line. Optimize your processes. Define a customer care strategy and IT roadmap. Then you can achieve higher levels of service—while you reduce the cost of providing it. |
| |
|
Customer relationship management from IBM and SAP
Sustaining customer relationships and identifying new markets is integral to your success. How can you control costs and inspire customer loyalty? IBM and SAP can provide the applications, best practices and industry expertise you need to provide personalized service, access to information and integration across channels. |
| |
|
Electronics sales and service from IBM and SAP
Your electronics business must acquire and retain customers in a competitive market. But loyalty is in short supply. IBM and SAP can help you compete with customer-focused strategies, processes and tools designed to help increase loyalty, revenue and profit. |
| |
|
Enterprise customer analytics from IBM
How well do you know your customers? Can you leverage information from the point-of-contact? Can you proactively market to your banking customers based on their preferences and behavior? If you want to understand and anticipate the needs of your clients, turn to IBM. |
| |
|
IBM and Oracle's Siebel solutions
The IBM and Oracle alliance unites the recognized market leader in CRM with the largest Oracle integrator and implementer worldwide. Together, we offer companies new opportunities to do CRM right. |
| |
|
IBM Contact Center Optimizer for telecommunications
To stay competitive, telecommunications companies must take aggressive steps to implement and support multi-channel customer self-service. Executing limited point solutions is not the answer. Our solution can help you become customer-centric and create measurable benefits—cutting costs and enhancing revenues. |
| |
|
Service resolution management from IBM and KANA
Escalating call times and volumes, high staff training costs and inconsistent, slow service can all lead to frustrated customers. IBM and KANA can help your organization extend the value of your current CRM system to provide exceptional customer service at a lower overall cost by focusing on service resolution management. |
| |
|
Tax customer service and compliance from IBM
Is your tax agency concerned about adopting commercial best practices in constituent services and compliance management? Are you faced with challenges driven by rapid technological change in delivery methods for services and transactions? IBM can help your agency address these issues and improve constituent services. |
| |
|
|
|
|
|
